Customer Service Representative

Job Description

Position Title: Customer Service Representative

Wage: $22.00 $27.00/hr.

Shift: 1st

Hours: 08:00 am - 05:00 pm

QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders and quotes, resolving product or service issues, and following up with customers to ensure their needs are satisfied. Apply now!

Customer Service Representative Responsibilities:
- Provide timely, professional support to internal teams and external customers
- Respond to customer inquiries via phone and email
- Prepare, deliver, and follow up on customer quotations
- Enter and process customer orders accurately, including pricing and lead times
- Resolve customer concerns and escalate issues when appropriate
- Support accounts receivable activities, including invoicing and basic follow-up
- Maintain accurate records, files, and customer data
- Assist with special projects and process improvements as needed

Requirements for Customer Service Representative:
- Associate's degree or equivalent experience
- 2+ years of customer service, administrative, or related experience
- Strong communication and interpersonal skills, with an emphasis on active listening
- High level of attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!


Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process


Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.


Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.


We are proud to be an equal opportunity employer.