Care Coordinator

Job Title: Care Coordinator Reports To: Adolescent Program Director Location: Imagine Omaha (Adolescent outpatient in Omaha, NE) Schedule: Monday-Friday with 4 days 8:30-5pm AND 1 day 10:30-7pm Compensation: $17-22/hour POSITION SUMMARY As a member of the Imagine Team, the Care Coordinator is responsible for helping clients and families secure resources and community services, co‑facilitating group, and assisting with educational needs. This position is expected to supervise clients at all times, maintain programming schedule, and utilize de‑escalation skills as needed. The role works under the direction of counseling staff, facility leadership, and the multidisciplinary team to coordinate care for all clients within the adolescent program, in a variety of settings throughout the week, including onsite at the facility and other community activities. ESSENTIAL RESPONSIBILITIES Interact routinely with clients, observe behaviors and communicate significant observations to clinical staff Follow reporting and communication guidelines when interacting with staff, clients, and parents/guardians Monitor progress on goals for assigned clients and bring observations to counseling and educational staff so that programming can be revised as necessary Ensure facility cleanliness and upkeep under direction of leadership Assist clients with scheduling community appointments Assist clients with educational needs and collaborate with onsite educators and school‑appointed resources Provide facilitation and co‑facilitation of approved group sessions Oversee and manage the safe and efficient transport of clients to and from our facilities if necessary Maintain route and maintenance records to provide accurate and reliable information to leadership Assist in orientation of new admissions Be a role model for clients and create a positive culture with staff by emulating a professional attitude, language, and communication Utilize therapeutic communication skills and maintain professional boundaries with patients and their families Assist with treatment planning and discharge planning Assist with the required documentation of group sessions Document information regarding client care and behavior as required in established policies and procedures Utilize de‑escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program Assist counseling and administrative staff in responding to emergency situations Maintain confidentiality in accordance with established policies and procedures and standards of care Adhere to all Company policies and procedures Perform other job‑related duties as assigned QUALIFICATIONS / REQUIREMENTS Bachelor’s Degree in a relevant field or commensurate experience required Must be at least twenty‑one (21) years of age 1+ year of relevant work experience required Knowledge and skills in English usage, interpersonal relationships and excellent communication skills Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department Knowledge of surrounding geographic area to ensure effective and efficient routing Ability to organize and prioritize competing priorities and work time to balance demands Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation PREFERRED KNOWLEDGE AND SKILLS De‑escalation techniques Excellent organizational abilities Excellent written and oral communication skills Attention to detail and accuracy Client service oriented (both internal and external) Creative and persistent problem solver Able to handle confidential material in a reliable manner Ability to interact and communicate with individuals at all levels of organization Strong interpersonal skills to handle sensitive situations and confidential information Ability to multi‑task and prioritize workload in a fast‑paced environment Proficiency with Microsoft Office Suite FULL‑TIME BENEFITS Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s) 100% Employer‑Paid Basic Life Insurance equal to 1x annual salary, up to $100,000 100% Employer‑Paid Employee Assistance Program Voluntary Dental, Vision, Short‑Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance Pre‑tax Savings Accounts for all IRS‑allowable medical and dependent care expenses Generous Paid Time Off plan Employee Referral Bonuses 401(k) Retirement Plan & Employer Match This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs. Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA. Northpoint is an Equal Opportunity Employer and is an At‑Will employer. Employment may be terminated at any time by employee or employer with or without notice. #J-18808-Ljbffr