Customer Service Representative - Insurance

Job Full Description

Position Overview


This Customer Service Representative - Insurance role is perfect for someone who enjoys helping people, solving problems, and working in a professional office environment. Whether your background is in customer service, retail, reception, banking, or as a bank teller, your customer-first mindset will shine here. You'll support group policy administration, communicate with customers, and ensure accurate, timely service for a nationally recognized insurance leader.


What You'll Do

• Customer communication - Provide exceptional customer service via phone, email, and written correspondence.
• Policy administration - Support group policy setup, billing, premium collection, reconciliation, and policy changes.
• Account updates - Process group terminations and final accounting.
• Proactive outreach - Contact customers to resolve issues and build long-term loyalty.
• Cross-department collaboration - Work with internal teams to ensure accurate service delivery.
• Quality standards - Maintain accuracy, timeliness, and high-quality documentation.
• Special projects - Assist with assignments as needed.

What You Bring

• High school diploma or equivalent.
• 1-3 years of experience in customer service, call center, retail, hotel front desk, bank teller, banking, or receptionist roles.
• Strong computer skills and proficiency with Microsoft Office Suite.
• Insurance experience is a plus.
• Excellent verbal and written communication skills.
• Strong phone etiquette and problem-solving abilities.
• Ability to prioritize tasks and meet deadlines.
• Organized, analytical, and comfortable working independently or in a team.

Schedule & Pay

• Training Schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Regular Schedule: Monday-Friday, 8:45 AM - 5:30 PM
• Pay: $19.50/hr
• Employees paid weekly

Why You'll Love Working Here

• Join a nationally recognized insurance leader with an outstanding workplace culture.
• Enjoy structured training and ongoing development.
• Make a meaningful impact in customers' lives every day.
• Work in a supportive, team-focused environment.

How to Apply


If you are interested in learning more about this position, please email your resume to shalene.richart @expresspros.com.
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About Express Employment Professionals


Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We offer full-time, temporary, and direct-hire opportunities across customer service, retail, receptionist, banking, and administrative fields. As one of the leading staffing companies in North America, Nebraska, and Lincoln, we're ready to help you take the next step in your career.


Building your career. Building relationships. Apply with Express today.


Express Employment Professionals is an equal-opportunity employer committed to workplace diversity. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veteran status, disability status, or any other protected characteristic.


#INDHP

Lincoln, NE
3087
4955 O Street
Suite C
Lincoln, NE 68510