Learning Solutions Specialist

To enhance the onboarding experience for new case managers, paralegals, and attorneys, the full-time remote Learning Solutions Specialist will design and deliver training programs that ensure quick productivity and ongoing skill development while collaborating closely with case teams. Key responsibilities Design and deliver comprehensive onboarding for case managers and paralegals, focusing on essential systems and communication standards Develop onboarding programs for attorneys that align with firm case strategy and expectations, in partnership with senior legal staff Implement ongoing training based on performance metrics and quality assessments, ensuring continuous improvement in staff capabilities Required qualifications Experience in a personal injury law firm or similar professional services environment with credentialed staff Proficiency in case management systems like Filevine or equivalent CRMs Demonstrated ability to create training for both process-heavy and judgment-heavy roles Strong instructional design skills, including needs analysis and curriculum development Ability to collaborate with senior subject matter experts while maintaining ownership of training design