Clinical TeleHealth Specialist, Wellspect

Clinical TeleHealth Specialist, Wellspect Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130‑year history of innovation and service to the dental industry and patients worldwide. As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing the best out of each other for the benefit of dental patients and the professionals who serve them. Job Summary The Clinical TeleHealth Specialist is responsible for providing Wellspect product education and clinical support to direct and indirect Wellspect users, along with supportive educational material for a smooth start and/or continuous success using Wellspect products as prescribed by their provider. The role involves reporting any clinical concerns back to the provider as necessary. The position emphasizes the interface between Wellspect end users, healthcare professionals, prescribing accounts, and DME partners, making a significant impact on end users’ lives. A strong clinical background in urology, urogynecology, gastroenterology, colorectal surgery, SCI rehab, or Spina Bifida is preferred. Key Responsibilities Provides clinical and product education to Wellspect product users, healthcare professionals, DME partners, and Wellspect U.S. team. Provides timely initial contact, follow‑up, and return calls, emails, and product and therapy trainings to Wellspect users, HCPs, and Wellspect colleagues per clinical team protocols and expectations. Collaborates with the Wellspect clinical team and cross‑functional departments to provide superior customer experience and achieve organizational goals. Works closely with the Clinical Specialist Manager to refine, develop, and implement clinical telehealth processes and efficiencies. Completes product complaints in accordance with the company’s complaint handling process. Notifies sales and clinical teams about new Wellspect leads to facilitate product prescription. Provides ideas, input, and guidance on marketing materials for end users. Ensures full compliance to T&E policy including Open Payments/State reporting. Attends national and local exhibitions/congresses for end users and healthcare professionals as necessary. Produces timely reports on Wellspect user follow‑up, performance, activity, and follow‑up to events. Demonstrates positive role‑model behaviors in line with company values and vision. Performs other duties as assigned or as needed. Education BS degree in a science major or Nursing. Certification / Licensing Registered Nurse. Years and Type of Experience 3‑5 years of clinical nursing experience. Experience in urology, urogynecology, GI, colorectal surgery, SCI rehab, and/or Spina Bifida preferred. Leadership experience as Charge Nurse, Clinical Educator, Preceptor, etc. preferred. Travel for in‑services, meetings, and tradeshows as necessary. Valid driver license and ability to operate a motor vehicle for up to 8 hours per day. Required Computer Skills Proficient in Microsoft Office products. Internet and email applications. CRM systems/Order processing. Key Required Skills, Knowledge, and Capabilities Strong clinical knowledge base with emphasis on urinary and GI systems. Exceptional interpersonal skills. Experienced clinical assessment and judgement skills. Exceptional problem‑solving and analytical thinking skills. Strong ability to work independently and collaboratively with the clinical team to achieve shared goals, maximize efficiencies, and provide best‑in‑class customer care experience. Ability to multi‑task and make independent decisions while working in a fast‑paced environment with multiple and changing priorities. Strong teamwork, flexibility in adjusting to change, and ability to multi‑task. Ability to prioritize workload and complete work per clinical protocols and expectations. Ability to travel up to 25% regionally and nationally as required. Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. #J-18808-Ljbffr