Employee Benefits Senior Account Manager - Orlando, FL

Description and Requirements About the Role:The EB Senior Account Manager manages complex employee benefit accounts and serves as the primary day-to-day contact for assigned clients, providing consultative guidance and overseeing service delivery.What You'll Do:Manage a complex book of business with multiple funding arrangements and higher levels of plan customization.Serve as the primary liaison between clients and insurance carriers, providing proactive, personalized client support.Lead client renewals, including analysis of utilization results and negotiation with carriers on behalf of clients.Provide subject-matter expertise in employee benefits and act as a resource to the Account Management team.Educate and advise clients on employee benefits compliance matters, including ERISA, COBRA, FMLA, Form 5500 reporting, and Health Care Reform.Lead and attend client meetings, including on-site meetings, to present renewal outcomes, plan recommendations, and benefit administration guidance.Coordinate and engage technical resources to support complex client needs.Develop employee communications for renewals, enrollment, and benefit changes and provide oversight and resolution support for client issues such as contract interpretation and billing.Participate in peer review of standard client deliverables to ensure quality and consistency.Develop and deliver training content for the Account Management team. Stay current on industry developments, regulatory changes, and emerging employee benefits trends.What We're Looking For:4+ years of experience in employee benefits or a related marketplace.Bachelor’s degree preferred.Prior customer service experience preferred.Strong, practical understanding of employee benefit plan design, funding arrangements, and compliance requirements.Active Life and Disability insurance license or ability to obtain one within 4 months of employment.Proficient with Microsoft Office and internet-based applications.Ability to thoughtfully review complex information, exercise sound professional judgement, and develop client-focused solutions.Ability to balance multiple demands and manage deadlines in a fast-paced environment.Excellent communication, negotiation, and presentation skills.High attention to detail with the ability to self-review work for accuracy.Why USI?With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. Unrivaled Resources and SupportWhat truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.Industry-Leading Programs, Rewards, and Recognition In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Deep Community EngagementWe are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.Committed to a Diverse and Inclusive WorkplaceOur award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.Nationally Recognized as a Top Insurance EmployerRecognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025). Certified as a Great Place To Work two years in a row (2024-2025).Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time. Go back