Training Assistant

Training Assistant

Join one of New York's most awarded mental health employers! At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health. 2025 and 2026 Time City & State Top Workplace in New York Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years Serving 15,000+ clients every month 50+ years of transforming lives across New York City If you're looking for more than just your next job, you've found it. For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience. At NYPCC, you'll find: Competitive compensation and outstanding benefits Career growth through our Academy and leadership development programs A collaborative, mission-driven culture where our employee matters The chance to make a lasting impact on thousands of lives every single day Come build a career where purpose meets possibility!

Job Description

The Training Assistant supports the day-to-day operations of the Training Department by moderating training sessions and meetings, managing the shared department inbox, and assisting with training-related requests such as the creation of flyers, documents, catalogs, and PowerPoint presentations. This role assists with coordinating onboarding activities, training events, and new hire orientation sessions, ensuring a smooth and organized experience for all participants. The Training Assistant is responsible for organizing, uploading, and maintaining training records and materials across ADP, SharePoint, and the Academy page on The Link, and supports the development and creation of training courses and learning materials in LearnUpon. Additionally, this role assists with quarterly and annual training audits by reviewing records, tracking completion, and helping ensure compliance with organizational and regulatory requirements. Basic technical support during training events and troubleshooting of virtual learning platforms is also within the scope of this position. Through strong administrative support and attention to detail, the Training Assistant plays a key role in ensuring the department operates efficiently and that staff across the agency have access to the learning resources they need to thrive.

Responsibilities:

• Provide support for the Academy training cycle, including coordinating and scheduling internal and external trainings, workshops, and continuing education opportunities for staff at all levels.
• Assist with designing, developing, and implementing engaging virtual training programs using instructional design principles to ensure content is interactive, accessible, and aligned with organizational goals.
• Prepare and distribute training announcements, reminders, and instructions in a clear and timely manner.
• Support trainers and facilitators by assisting with training materials, presentations, and attendance documentation.
• Create and design training presentations and marketing materials, including flyers, for Academy programs.
• Moderate NYPCC Academy trainings, meetings, and support groups.
• Track and record training and meeting attendance for payroll processing and update employee training records in the HRIS.
• Create trainings and manage registration within the Learning Management System (LMS), while maintaining accurate records in LMS, SharePoint, and ADP.
• Assist in the administration of the LMS by testing course functionality, identifying technical issues, and troubleshooting problems to ensure a smooth learning experience for staff and participants.
• Monitor, track, and report on mandatory compliance training, following up with management to ensure timely completion.
• Collect, track, and analyze training attendance, outcomes, and feedback data to generate actionable insights, identify trends, and support continuous program improvement.
• Support new employee onboarding by delivering engaging, thorough, and informative training experiences including the coordination of onboarding, New Hire Orientation and Work Ethics when needed.
• Provide administrative support to the Training Specialist team as needed.
• Collect and analyze feedback to assess training effectiveness and recommend improvements.
• Promote a positive, growth-oriented workplace culture by encouraging continuous learning, recognizing staff achievements, and supporting employee recognition initiatives.
• Provide weekly updates on project and task status.
• Generate reports for leadership, HR, and auditors as required.
• Ensure compliance with state and federal labor laws, rules, and regulations.
• Collaborate with the Training Department to provide administrative support and assist with ad-hoc HR projects.
• Perform other duties as assigned by Supervisor.

Qualifications

Education & Experience

• Bachelor's Degree in Psychology, Industrial-Organizational Psychology, Human Resources, or a related field
• 1–2 years of experience in professional development or human resources
• Experience working with a Learning Management System (LMS)

Technical Skills

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Skilled in Canva, DocuSign, SCORM and other digital platforms
• Creative with flyer design, branding, and social media content

Communication & Interpersonal Skills

• Excellent verbal and written communication skills, timely and effective
• Strong interpersonal skills with the ability to present confidently
• Able to interact effectively across all levels and diverse cultures
• Team-oriented: collaborates well with HR, supervisors, and leadership
• Maintains a positive, friendly, and "can-do" attitude

Professional Attributes

• Demonstrates professionalism and discretion when handling sensitive staff information
• Strong recordkeeping and organizational skills
• Excellent time management; able to multi-task, prioritize, and meet deadlines under pressure
• Problem-solving mindset: identifies challenges and proposes practical solutions
• Thrives in fast-paced, high-change environments
• Passionate about NYPCC's mission and values

Other Requirements

• Valid Driver's License and reliable vehicle to travel to Bronx, Brooklyn, and Queens

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please Note: WEEKLY TRAVEL IS REQUIRED TO OUR QUEENS, BROOKLYN AND BRONX LOCATIONS.

Salary: $50,000 - $60,000/year Compensation will commensurate with experience and qualifications.