Onboarding & Maintenance Specialist

Onboarding & Maintenance Specialist You will work with API‑connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. Responsibilities Onboard net new connected partners and manage partner conversions. Enable products for existing partners, including creating and modifying room types, rate plans, property settings, and property content. Load new merchandising campaigns in collaboration with commercial teams. Track and provide data on key performance indicators, including timelines and handle times. Communicate updates with partners and internal stakeholders across various teams. Collaborate with internal teams to troubleshoot problems that affect partners and ensure optimal account performance during onboarding and product enablement. Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops, and collaborate with senior team members to ensure the partner voice is heard. Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage Expedia Group tools and capabilities. Qualifications Experience in implementation management, client services project management, or engagement management in a partner‑facing role. Strong experience with Excel and working with large data sets; experience running SQL queries preferred but not required. Experience with Salesforce, Outlook, Slack, and issue‑tracking software (JIRA, etc.). Strong oral and written communication skills; experience dealing with a diverse and international team. Solid problem‑solving, analysis, and decision‑making abilities. Good organizational, process, and project management skills. Ability to learn new software and technical processes quickly. Experience reporting on results and adjusting procedures to improve outcomes. A flexible, hands‑on approach with strong initiative and motivation to work in a constantly changing environment. Compensation The total cash range for this position in Austin is $67,500.00 to $94,500.00, with the potential to increase up to $108,000.00 based on ongoing performance. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr