Customer Retention Specialist - State Farm Agent Team Member

Benefits: Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development You May Be a Great Fit as a Customer Retention Specialist at Steve Little - State Farm Agent if: You’re the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: Valencia, CA 91355 Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem‑solving abilities. Effective communication and listening skills. Detail‑oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. #J-18808-Ljbffr