Automotive Service Technician

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Service Technician will be responsible for performing all tasks related to the maintenance and repair of MBTA revenue and non-revenue vehicles, with the exception of full transmission rebuilds and high-voltage repair work requiring direct contact with systems and components exceeding 600 volts of direct current.

Duties & Responsibilities

• Ability to meet or exceed any established standard repair times for all work within the classification.
• Perform testing, inspections, and related repairs of all vehicle components and systems for revenue and non-vehicles, as required by MBTAs preventative maintenance program. Maintain, inspect, test diagnose, fuel, service, alter, rebuild and repair the electrical, mechanical, hydraulic, pneumatic and air-conditioning equipment of buses, trucks and other automotive vehicles.
• Inspect, test, alter, and repair diesel and gasoline engines, clutches, transmissions, axles, generators, compressors, air-conditioning systems, brake assemblies, and electrical and mechanical accessories.
• Align wheels and steering equipment; reline and brakes and clutches; use and operate various types of equipment including hand tools, power tools, and complex testing instruments.
• Use a variety of measuring and portable test equipment to maintain vehicle operating parameters and to troubleshoot system defects.
• Interpret technical publications, blueprints, and wiring diagrams. Produce written equipment reports and records.
• Remain current with the MBTAs Safety Plan as well as the positions outline responsibilities.
• Ensure that all inventory levels, equipment, and facilities and protected in a safe operating condition.
• Input daily work into computerized system; display proficiency in maintenance software applications necessary for performing and recording work on preventative maintenance inspections.
• rive a company vehicle or personal vehicle, including buses, to visit work sites and/or transport crews or equipment as needed.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination, Anti-Harassment and Anti- Retaliation policies.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• None.

Minimum Requirements & Qualifications

• High school diploma or equivalent from an accredited institution with the ability to comprehend, communicate and respond to instructions, orders, signs notices, inquiries, etc. in English.
• Candidate must have one (1) year experience in automotive maintenance.
• Candidate must successfully pass the MBTAs Technician exam.
• Candidate must successfully pass required MBTA Training.
• A valid drivers license.
• A Commercial Drivers License CDL Permit with Air Brakes and Passengers endorsements
• Effective multi-taking and time management skills.
• Candidates must display the ability to meet all established standard repair times (SRT) in previous positions.
• Have the ability to use automotive maintenance software applications.
• Ability to pass the Automotive Service Technician hands-on exam.
• Possess a satisfactory driving record in accordance with the MBTAs Driving Record Policy.
• Employees must meet the qualification standards that are job related and consistent with necessity and must be able to perform the essential functions of the position, with or without reasonable accommodation.
• The ability to provide internal and external customers with a courteous and professional experience.
• Have a satisfactory work record including overall employment, job performance, discipline, and safety records. (For internal candidates, the aforementioned applies to the two (2) years immediately prior to the closing date of the posting. Infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration.
• The ability to work any and all shifts and/or locations as assigned or directed. Be available to work twenty-four (24) hours per day, seven (7) days per week. The ability to work effectively with a diverse workforce.

Substitutions

• Two (2) year technical or vocational training program, including but not limited to a college degree program, high school vocational program, union apprenticeship, United States Armed Services training and/or documented employer training may be substituted for the required work experience.

Preferred Experience & Skills

• Experience with heavy or transit vehicle maintenance.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTAs ADA Unit at View phone number on click.appcast.io or View email address on click.appcast.io.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.

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