Field Service Technician

Field Service TechnicianWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.The Field Service Technician provides on-site technical support to CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. This role supports point-of-sale (POS), pharmacy systems, networking equipment, and other in-store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and ensures minimal disruption to store operations.This position works closely with remote support teams such as network services, software engineering, and help desk personnel to restore service and identify root causes of issues. The Field Service Technician maintains accurate service records and ensures timely resolution of all assigned work while delivering excellent in-store customer support.What You Will DoTravel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to escalate and resolve issues as needed.Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.Participate in an on-call rotation and respond to urgent service needs as required.Required Qualifications1+ years of hands-on experience troubleshooting hardware, repairs, and maintenanceValid driver's license with no major violationsWillingness to travel frequently between CVS Pharmacy locations within Melrose, MA (must reside within the service area)Availability to work flexible hours, including days, nights, weekends, and holidaysAbility to lift 75 lbs and occasionally work on laddersPreferred QualificationsTechnical certificationsAssociate's or technical degreePrevious field service technician experienceEducationHigh School Diploma or GED requiredAnticipated Weekly Hours: 40Time Type: Full timePay Range: $18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.