Service Advisor - Commercial Door

Service Advisor – Vortex Doors Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Service Advisor. We are considering applicants with at least 4+ years of door industry experience. Responsibilities Work with Customers to provide accurate and suitable products and services to meet their needs Follow up on leads provided and look for new opportunities, generating business and new leads Work with the Team Leader and Service Manager to achieve sales goals Follow up on all pending Service Quotes within a set time frame Provide technical training to Service Technicians Manage and order shop and truck materials as needed Assist in Customer job scheduling and project management Provide the best Vortex experience possible Build valuable relationships with all Customers, including key accounts Always promote Vortex positively Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors, and initiate contact with the general contractor or architect to gather project information and provide information on our products and services Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects Complete cost estimates within bid date/time Present and explain the benefits of our services to potential clients Negotiate terms and close sales to meet or exceed sales targets Provide excellent customer service by following up on leads, ensuring client satisfaction, and maintaining long‑term relationships Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system Requirements Important Skills: Clear communication: Ability to communicate clearly and effectively, both verbally and in written form Effective listening: Careful listening to what a Customer is saying to avoid misunderstandings and misinterpretations Results driven and passionate about selling: Passion for the products and services we provide and a desire to deliver the best for the Customer and the Company Interpersonal skills: Balancing Customer and Company needs to ensure satisfaction while building a reputation for consistency and directness What You Should Have Education: High School Diploma or General Education Degree (GED) Experience in field service and commercial door experience a must Experience in sales and customer service Other required knowledge, skills, and abilities: Ability to read, understand, and comprehend documents such as work instructions and procedure manuals Ability to speak effectively and interact with team members and leadership Ability to solve practical problems and handle a variety of variables in a situation Basic computer knowledge and ability to learn A good driving record with a valid driver's license #J-18808-Ljbffr Vortex Doors