Customer Solutions Engineer
Virtual Vocations Inc
Ambitious and technical-minded, the full-time Customer Solutions Engineer will serve as the primary post-sales technical contact for customers, ensuring smooth adoption, troubleshooting complex issues, and driving a positive customer experience. Key responsibilities Own and drive resolution for technical incidents, leveraging knowledge of MLOps, AI/ML workflows, and infrastructure Provide hands-on guidance for deployment and architecture questions, especially for complex on-prem installations Manage end-to-end customer interactions, providing regular status updates and translating technical details into customer-friendly terms Required qualifications 3-5 years of experience in a technical role (e.g., DevOps, MLOps, or Support Engineering) Foundational knowledge of Machine Learning (ML) and Artificial Intelligence (AI) concepts and workflows Hands-on experience with core DevOps tools, specifically containerization (Docker) and orchestration (Kubernetes or similar tools) Strong organizational and project management skills for managing complex technical incidents and customer engagements Excellent written and verbal communication skills to manage customer sentiment and expectations effectively
Vacancy posted 2 days ago
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