Information Technology Program Manager

The Executive Office for United States Attorneys, Office of the Chief Information Officer delivers efficient, effective, and secure IT solutions and services in support of the United States Attorneys' Offices and their mission. The OCIO is responsible for all United States Attorneys' information technology (IT) operations throughout the 94 United States Attorney Offices (USAOs) throughout the United States, Puerto Rico, the Virgin Islands, Guam, and the Northern Mariana Islands. Specialized Experience Applicants must have at least one full year of specialized experience equivalent to the GS-13 in federal service diagnosing and resolving problems in response to customer‑reported incidents; providing feedback on problematic trends and patterns in customer support requirements; optimizing data center, network operations center and telecommunication infrastructure; AND providing technical guidance to management on the operations and/or management of the mission‑critical data center and network/telecommunication infrastructure operations. Basic Requirement for All Applicants Information Technology (IT)‑related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competencies: Attention to Detail – Thoroughness in work, conscientiousness to detail, maintaining high standards of accuracy in system configurations and protocols to ensure operational uptime and regulatory compliance, focusing on documentation and precise execution to mitigate technical risks. Customer Service – Work with clients and customers (including the general public, employees of the agency, other agencies, or external organizations) to assess needs, provide information or assistance, resolve problems, and satisfy expectations; knowledge of available products and services and commitment to quality. Oral Communication – Communicate technical information clearly to both expert and non‑technical audiences, tailoring presentation to the audience, making clear oral presentations, listening, attending to nonverbal cues, and responding appropriately. Problem Solving – Identify and resolve systemic issues within large‑scale IT infrastructures and software environments, evaluate emerging technologies and performance metrics, and recommend innovative, cost‑effective strategies for enhancing service delivery and securing critical government data. #J-18808-Ljbffr Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys