Configuration Technician

Configuration Technician

The Configuration Technician stages, programs, and troubleshoots software solutions to ensure mobile devices, RFID systems, and point-of-sale (POS) hardware are fully configured and ready for deployment. This role serves as a critical link between procurement and field operations by diagnosing and resolving software deployment, network connectivity, and hardware issues while maintaining accurate records and supporting continuous improvement.

Responsibilities

• Stage and configure mobile devices, RFID systems, and point-of-sale (POS) hardware so that they are fully prepared for customer deployment.
• Program and install software on a variety of devices, including downloading and installing required applications and updates.
• Diagnose and resolve software deployment issues, including configuration errors and application conflicts.
• Troubleshoot network connectivity problems that affect device performance and deployment readiness.
• Perform hardware diagnostics and repairs on devices returned for service, including component replacement and basic soldering work.
• Use test equipment to verify that repaired and configured devices meet performance and quality standards.
• Follow detailed work instructions and standard operating procedures to ensure consistent and accurate configuration and repair.
• Maintain accurate inventory records of devices, components, and materials used in configuration and repair activities.
• Complete clear and detailed job reports documenting work performed, issues identified, and resolutions applied.
• Track recurring hardware problems and share findings with procurement and related teams to support root cause analysis and improvements.

Essential Skills

• Proven experience operating computers and mobile devices in a technical or configuration-focused environment.
• Familiarity with both Android and Apple iOS platforms, including basic setup, configuration, and troubleshooting.
• Basic knowledge of computer imaging and software deployment processes.
• Hands-on experience with configuration, software installation, and repair of devices and related equipment.
• Ability to configure point-of-sale (POS) equipment and verify proper operation using test equipment.
• Experience downloading and installing software and firmware updates on various devices.
• Ability to perform hardware repair tasks, including basic soldering and component replacement.
• Strong critical thinking skills and the ability to diagnose and resolve technical issues efficiently.
• High attention to detail with a focus on accuracy in configuration, repair, and documentation.
• Ability to work effectively under tight deadlines while maintaining quality standards.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Experience working in a bench repair or electronics repair environment.
• Comfort with following detailed written work instructions and technical documentation.
• Strong organizational skills for maintaining accurate inventory records and job reports.
• Effective communication skills for sharing hardware problem trends with procurement and other teams.

Why Work Here?

Join a fast-growing organization that offers the stability of a well-established operation with the energy of a rapidly expanding team. The company has tripled in size over the last two years, creating opportunities for professional growth, skill development, and career advancement. You will work in a supportive environment that values accuracy, continuous improvement, and collaboration, while contributing to the success of a modern technology-focused operation.

Work Environment

This role is based in a temperature-controlled facility with a bench repair technician style setting, where most work takes place at a workstation using tools, test equipment, and computers. The standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional half-day work as needed. The environment supports focused technical work, including device configuration, testing, and repair, in a structured and organized workspace.

Job Type & Location

This is a Contract to Hire position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville, KY.

Application Deadline

This position is anticipated to close on Jul 9, 2026.