Inside Sales Representative

Job Description

Job Description

Inside Sales Representative

Warrington, PA  |  Full-Time  |  On-Site

Who We Are

Earthborne Trucks and Equipment has proudly served Warrington, Philadelphia, and surrounding areas for 50 years—and we’re proud to have just celebrated our 50th anniversary. Over time, we’ve become your sales, service and trucking go-to. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts counter, serving customers with all makes and models of heavy equipment and heavy-duty trucks alike.

As a family owned and operated business from inception, we know the importance of setting a standard for our customers—who over the years have become a part of this family.

Here at Earthborne, our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live.

The Role

Our Inside Sales Representative is the link between every inquiry and a closed sale. Whether a customer calls, emails, fills out a web form, messages us on social media, or walks into the showroom, you make sure they get a fast, knowledgeable, and personal response—and that no opportunity is missed. You’ll qualify needs, recommend the right equipment and attachments, quote and close deals, and work hand-in-hand with our outside sales team so the customer experience is seamless from first contact to delivery.

What We Offer

• Base salary of $50,000 plus commission, with total compensation potential of $80,000–$91,000, and incentive programs that reward top performers
• Paid health insurance
• 401K
• Paid time off
• Paid training, including a structured inside sales training program and ongoing one-on-one coaching
• Fantastic culture and work environment

What You’ll Do

• Lead Response : Respond to every inbound inquiry—phone, email, web, social media, and in-person—quickly and within our response-time standards. Every inquiry gets acknowledged, and every lead gets followed up.
• Outbound Prospecting : Research and identify potential customers, reach out by phone, email, and social media, and follow up systematically to generate interest and new business.
• Consultative Selling : Ask the right questions, listen to understand the customer’s job, and recommend the right equipment or attachment solution. Handle objections with confidence, explain financing and payment options, and clearly show why Earthborne is the right choice over the competition.
• Meeting Quota : Consistently meet or exceed sales targets and contribute to overall team and individual goals. Generate quotes, process orders, and follow up to close sales.
• Partnering with Outside Sales : Pass along qualified leads, set appointments, support product demos, and help with order fulfillment. Collaborate with marketing on promotions, events, and customer outreach.
• Showroom Support : Greet walk-in customers, qualify their needs, provide detailed product information, and either close the sale or connect them with the right person on our team.
• Online Inventory & Listings : Keep our online equipment listings accurate, current, and attractive to digital shoppers. Track inventory availability and coordinate with the service and parts departments as needed.
• Reputation Management : Ask satisfied customers for reviews, respond to online reviews, and address customer concerns promptly and professionally.
• CRM Discipline : Log every customer interaction, quote, and follow-up in our CRM, and keep call lists organized so nothing falls through the cracks.
• Product Knowledge : Build expert knowledge of our equipment and attachment lineup. Foster vendor relationships to stay current on industry trends and new product availability.
• Attachment Focus Areas : Construction and tree care, snow equipment, and miscellaneous attachments from aftermarket manufacturers.
• Continuous Improvement : Take part in call reviews, coaching sessions, and best-practice meetings, and keep refining your approach as the market changes.

Who You Are

• Driven by urgency : You treat every inquiry like a sale waiting to happen and respond fast.
• Consistent and hard-working : You make the calls and the follow-ups every day, not just when it’s busy.
• Resilient : A “no” or a tough objection doesn’t slow you down—it’s part of the conversation.
• Customer-first : You actively listen, understand what the customer needs, and tailor your approach to them.
• Adaptable and quick to learn : You embrace change and are comfortable picking up new technology, tools, and platforms.
• Organized multitasker : You can juggle many leads at once without losing track of the details.
• Professional and positive : You have a confident phone presence and a welcoming, upbeat attitude with every customer.
• Coachable : You welcome feedback and use it to get better.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• 2+ years of experience in sales, preferably in equipment, machinery, automotive, or a similar industry.
• Proven track record of meeting or exceeding sales goals.
• Strong communication skills and a professional phone presence.
• Comfortable with CRM systems and digital selling tools, including social platforms such as LinkedIn and Facebook.
• Proficient in Microsoft Office and Google Workspace (GSuite).
• Ability to understand and explain technical equipment features and benefits.
• Experience handling inbound leads, outbound prospecting, or equipment financing conversations is a plus.
• Must be able to work in a fast-paced environment and manage multiple tasks.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Check out this video to learn about Earthborne and tour the Facility