Customer Success Specialist

Customer Success Specialist

As the Customer Success Specialist, you will be exposed to multimillion-dollar relationships with key accounts, including Walmart, Amazon, paper merchants, and independent office product dealers. Your primary focus will be ensuring a seamless customer experience by proactively addressing customer needs, maintaining pricing integrity, and resolving inquiries efficiently and professionally while fostering long-term relationships. Strong problem-solving, strategic thinking, and superior customer service skills are essential to driving our company's success. The ideal candidate has experience with large retail accounts, a commitment to excellence, and a passion for delivering exceptional service.

Please note: This is not a call center role. The Customer Success Specialist position focuses on account management, relationship building, and proactive client support, not high-volume inbound/outbound calls.

What You'll Be Doing:

• Serve as the primary point of contact for customer inquiries, order execution, and relationship management, ensuring prompt and professional issue resolution
• Monitor order accuracy, fulfillment rates, and shipping logistics to ensure all orders meet delivery expectations
• Collaborate with Supply Chain, warehouse, and logistics teams to prioritize shipments, address fulfillment challenges, and enhance the overall customer experience.
• Maintain accurate records of all orders, including order confirmations, shipping details, and customer communications. Prepare and distribute order-related reports as needed.
• Proactively identify and resolve order discrepancies, pricing inconsistencies, or inventory shortages, working with internal teams and external representatives.
• Suggest and implement process improvements to enhance order accuracy, reduce errors, and streamline the order entry process.
• Review Key Performance Indicators (KPIs) on various customer portals
• Maintain updated knowledge of all company products and services to provide complete customer experience
• Continuously seek process improvements to enhance accuracy, efficiency, and customer satisfaction
• Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy, efficiency, and alignment with best practices.
• Other duties as assigned

Your Background:

• Bachelor's degree in business, communications, or related field (Preferred)
• Associate degree with relevant work experience may also be considered
• 2+ years of experience in Customer Service, account management, or order entry, preferably with a focus on large retailer accounts
• Experience managing key accounts or handling high-volume orders is a plus
• Strong written and verbal communication skills, including active listening, are also required.
• Motivated, energetic, and driven work ethic
• Organized and detail-oriented
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office Suite
• Strong problem-solving skills with a proactive approach to issue resolution

Benefits and Perks:

Enjoy excellent company holiday giveaways & parties, generous PTO, medical benefits, 401K, and more!

• Medical, Dental, and Vision coverage
• 401K with company match
• Life Insurance
• Business casual dress
• On-site gym

Why work for Paris? At Paris Corporation, we value innovation, collaboration, and the professional growth of our team members. By joining our team, you'll have the opportunity to make a meaningful impact in a dynamic and supportive work environment.

Local candidates only: No relocation assistance is available.