Customer Communications Representative I

About the Role Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Provide the best possible customer service to internal and external customers. Must be able to handle level 1 call types. Your Impact Provides outstanding service to customers calling the dispatch team for service. Responds to routine customer inquiries via live call or email as needed. Provides follow‑through on any special customer needs in a timely manner. About You: The Skills & Expertise You Bring HS diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. Strong verbal and written communication skills. Proficient in MS Office, strong attention to detail, organized and able to multitask. Successful completion of Call Taker New‑Hire training and introductory period. Must be able to work a wide variety of work shift schedules with short notice. Workstyle Description Hybrid – full‑time position requiring in‑office presence three days a week with the option to work from home the remaining days, unless a specific business need requires alternate in‑office attendance. Anticipated hourly rate: $17.20 – $21.84. We comply with all applicable federal, state, and local laws and provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr