Front Office Assistant, Sr - Occupational Health

Front Office Assistant, Sr.

Position Summary: Florida Medical Clinic Orlando Health Job Title: Front Office Assistant, Sr. Status: Variable Full-Time Schedule Hours: 8:00 AM to 8:00 PM Department: Urgent Care Location: Must be able to travel to both Welsey Chapel & Zephyrhills.

Job Summary: The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement Up to 5% employer match on retirement contributions.
• Work-Life Balance Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities Essential Functions:

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications:

• Education/Training: High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Experience: Two (2) years' experience in a medical office environment.