Medical Assistant / Phlebotomist - Neurology Institute

Medical Assistant

Job Specific Competencies:

• Admits patients to the clinic bay and assists the physician and/or nurse to provide physical care for the patient before, during, and after examinations and procedures.
• Performs routine clerical activities required for efficient operation of the ambulatory clinic.
• Provides appropriate safety and infection control measures.
• Appropriately utilizes facility communication and information systems and equipment.
• Demonstrates effective interpersonal relationship skills by greeting all patients courteously and attempts to meet the patients needs to the best of his/her ability.
• Collects specimens from patients of all age groups after checking patient identifiers are correct, using acceptable methods in venipuncture or capillary collection and confirm tubes are adequately filled to ensure testing can be completed for all tests.
• Resolve unusual test orders by contacting clinical staff, lab manager, pathologist or reference lab before collecting or processing specimen.
• Processes specimens received into the lab by centrifugation of the sample, delivering to correct department or process sample to be sent to reference laboratory.
• Correctly uses JCMG communication systems to include: EHR, Orchard, telephones and paging system.
• Performs waived testing as trained following written procedures.
• Collect drug screen specimens.
• Stocks phlebotomy chair and phlebotomy area and notifies appropriate personnel when supply is getting low or orders from reference lab.
• Complies with all CLIA, HIPAA, OSHA, AAAHC guidelines and JCMG Lab Policies and Procedures.
• Prioritizes incoming specimens, processing and distributing to the appropriate areas for processing in accordance with the order status.
• Perform departmental clerical duties and answering phone.
• Assist in training new employees.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

Minimum Qualifications:

• High School diploma or GED, some college preferred.
• Graduate of an accredited Medical Assistant (MA) training program preferred, but not required.

Experience:

• Prefer previous experience as an MA in the ambulatory care setting, but not required.
• Previous experience collecting blood specimens preferred, but not required.

Certification/License:

• Prefer certified MA
• BCLS certification or obtain within 3 months of hire

Knowledge/Skills/Abilities:

• Medical terminology
• Basic computer skills
• Completed JCMG's Pharmacology training.
• For administration of injectable medications, must have successfully completed 20 injections with an approved mentor and must complete JCMG competency testing and successful completion of return demonstration.
• Staff with prior job experience without formal training is encouraged to sign up for JCMG's Medical Assistant Program.

Work Environment:

Works in heated and air-conditioned area; may be exposed to infectious material and contagious conditions including exposure to patient body fluids, including blood and contaminated sharps; potential for exposure to hazardous disinfecting chemicals; must follow universal precautions and utilize personal protective equipment.

Benefits:

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• 56 hours paid Holiday Leave
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program