CMA Coordinator, Ongoing

CMA Coordinator, Ongoing

Main - Colorado Springs, CO 80919

Overview

Salary Range $22.32 - $23.18 Hourly Position Type Full Time Education Level 4 Year Degree Category Nonprofit - Social Services

Description

Join One of Colorado's Best Workplaces – Make a Real Impact Every Day

The Resource Exchange (TRE)

At The Resource Exchange, work isn't just a job it's an opportunity to change lives.

For five consecutive years, TRE has been recognized as one of Colorado's Best Workplaces, and it's because of the passionate people who choose to work here.

"The standard of work and the culture of providing excellent service is something I'm proud to be a part of." Current TRE Staff Member, November 2024

Every day, our team helps individuals and families access the support they need to live more independent, fulfilling lives. If you want meaningful work, a supportive team, and a place where your efforts truly matter, TRE may be the perfect fit for you.

Why You'll Love Working at TRE

Make a Meaningful Difference

Advocate for and support people of all ages and abilities—from infants to seniors—helping them access services that improve their independence and quality of life.

Be Part of Something Bigger

Collaborate with families, providers, and community partners across El Paso, Pueblo, Teller, and Park Counties to create inclusive communities.

Work Where People Matter

Join a team of 400+ dedicated professionals who serve over 12,000 individuals across the region.

What We Offer

We believe supporting our staff is just as important as supporting our community.

Competitive Starting Pay $22.32 – $23.69 per hour (FY24-25 rates, subject to change)

• Medical, Dental, and Vision coverage
• Employer-paid Life Insurance and Short-Term Disability
• Voluntary Long-Term Disability and additional life insurance
• 401(k) with employer contributions
• Pet insurance and supplemental insurance options

Work-Life Balance

• Flexible work schedules
• Half-Day Fridays to start your weekends early
• Generous PTO including your birthday off
• Paid holidays

Investing in Your Future

• Public Student Loan Forgiveness eligibility
• Career development and leadership opportunities
• Training and professional growth
• Workgroup participation and community collaboration
• Paid volunteer opportunities

Qualifications

Position Overview

CMA Coordinator – Ongoing

Department: Case Management Reports to: Teams Supervisor FLSA Status: Non-Exempt Supervisor Responsibilities: None

The CMA Coordinator plays a critical role in helping individuals access and coordinate long-term care services in a complex and highly regulated environment.

In this role, you will build meaningful relationships with individuals, families, and community partners while ensuring services are effectively planned, coordinated, and monitored. Your work directly supports the health, safety, independence, and well-being of the people we serve.

Key Responsibilities

Service Coordination

• Coordinate and develop person-centered service plans for individuals receiving long-term care services
• Communicate regularly with individuals, families, providers, and community partners
• Ensure services meet individual needs while maintaining compliance with regulations and policies

Monitoring and Advocacy

• Monitor service delivery and utilization to ensure quality care
• Advocate for individuals to promote autonomy, safety, and independence
• Connect individuals and families to community resources

Compliance and Documentation

• Maintain accurate records in state and internal systems
• Stay current on Long-Term Care (LTC) regulations and requirements
• Complete service coordination tasks using digital tools and databases

Community Engagement

• Meet with individuals in homes, community locations, and facilities
• Participate in departmental meetings, trainings, and collaborative initiatives
• Travel locally to support the individuals we serve

Additional Responsibilities

• Provide coverage for team members as needed to maintain continuity of services
• Participate in professional development and goal setting
• Adapt to evolving state and federal regulations affecting long-term care services
• Support agency initiatives that promote the health and success of TRE and the people we serve

What You Bring

Skills & Abilities

Successful candidates are:

• Highly organized and able to manage multiple priorities
• Strong communicators with excellent interpersonal skills
• Compassionate and empathetic toward individuals with long-term support needs
• Detail-oriented with strong documentation and data management skills
• Skilled in problem-solving and critical thinking
• Comfortable using technology and digital systems

Technology Skills

Experience with:

• Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint)
• Databases and electronic records
• Mobile devices and tablets
• Virtual meeting platforms

Education & Experience

Minimum Requirements

• Bachelor's degree in any field OR
• 5 years of experience working with vulnerable populations, individuals with disabilities, or in a non-profit/human services setting OR
• A combination of education and relevant experience working with vulnerable populations or individuals with disabilities

Preferred

• Knowledge of Medicaid Waiver programs
• Experience working with individuals with disabilities
• Familiarity with community resources and service systems

Additional Requirements

• Reliable transportation for community visits
• Valid Colorado Driver's License (unless active military family)
• Minimum auto insurance coverage of $100,000 / $300,000 / $100,000 liability

Work Environment

This role operates in a hybrid environment, including:

• Office settings
• Community locations
• Private homes
• Virtual meetings

Physical activity may include sitting, standing, walking, and lifting up to 20 pounds. Reasonable accommodations are available.

Equal Opportunity Employer

The Resource Exchange is committed to creating a diverse and inclusive workplace and provides equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, military obligations, or marital status.

Ready to Make an Impact?

Join a team where your work truly matters.

Apply today and become part of one of Colorado's Best Workplaces