Helpdesk Specialist Senior

Job Description

Job Description

Work Arrangement: Onsite

Location: Washington, DC 

Duration: 12 month contract, with possible extension 

W-2 or 1099   

No C2C, visa transfers, or sponsorship  

The DNA Group is seeking a Senior Helpdesk Specialist to provide advanced onsite desktop support services. 

Overview Requirements :

Provide technical support for Windows-based desktop and mobile environments. Configure and deploy desktops, laptops, iPhones, and iPads; support Microsoft 365, Teams, OneDrive, Adobe products, printers, copiers, Cisco/Webex conferencing technology, peripherals, asset management, troubleshooting, documentation, and user assistance.

Minimum Qualifications:  

• Bachelor’s degree in Information Technology or related field, or equivalent experience.

• Strong customer service and communication skills.

• Experience supporting enterprise desktop environments.

Required Experience:  

• IT Degree or Equivalent Experience: 15+ years (Required)

• End User Troubleshooting: 11+ years (Required)

• Desktop & Peripheral Support: 11+ years (Required)

• Second-Tier Technical Support: 11+ years (Required)

• Incident Documentation & Tracking: 11+ years (Required)

• Microsoft 365 Support: Required

• Mobile Device Deployment & Management: Required

• Asset & Inventory Management: Required

This Job Is Ideal for Someone Who Is:  

• Team-oriented and collaborative

• Customer-service focused

• Detail-oriented and organized

• Able to manage multiple technical issues simultaneously

• Adaptable in a fast-paced support environment

• Independent and accountable

• Strong communicator with end users and IT teams

• Comfortable working fully onsite

The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.