Customer Service II - Bilingual (Spanish)

Customer Service II - Bilingual

Our client, a leading organization in the industry, is seeking a Customer Service II - Bilingual to join their team. As a Customer Service II - Bilingual, you will be part of the Customer Support Department supporting global HR service operations. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will align successfully in the organization.

Location: Lake Bluff, IL

Pay Range: $23/hr on w2

What's the Job?

• Resolve customer inquiries with timely, accurate, and professional responses across multiple contact channels.
• Collaborate with HR service teams worldwide to drive issues to resolution efficiently and effectively.
• Identify at-risk customer relationships and initiate compassionate corrective actions, utilizing available tools and resources.
• Gather and leverage customer feedback to identify opportunities for service improvement and team development.
• Maintain high standards for schedule adherence and reliability while managing complex queries related to HR processes.

What's Needed?

• Strong organizational skills with the ability to handle multiple communication channels simultaneously.
• Proficiency in Microsoft Office, especially Excel, and experience with HR systems like Workday or Salesforce is a plus.
• Fluency in English and excellent verbal and written communication skills in Spanish are required.
• Ability to work flexible hours and adapt to seasonal overtime demands.
• Knowledge of HR programs and processes, with a focus on continuous improvement opportunities.

What's in it for me?

• Opportunity to work in a dynamic, inclusive environment that values diversity and collaboration.
• Engagement in meaningful work that impacts the customer experience positively.
• Development of valuable skills in customer service and HR processes.
• Supportive team environment with opportunities for growth and advancement.
• Competitive pay rate aligned with industry standards.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.