Customer Care Associate II (USABlueBook) - Waukegan, IL

.Customer Care Associate II (USABlueBook) - Waukegan, IL page is loaded## Customer Care Associate II (USABlueBook) - Waukegan, ILlocations: Waukegan-IL-UStime type: Full timeposted on: Posted Todayjob requisition id: R26002316## **Company Overview**## USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility operators. It is our goal to remain the industry’s top technical and customer service leader.## ## USABlueBook ( ) is a division of HD Supply.## ## ## USABlueBook was founded in 1991 when a certified operator, realizing there was no single-source supplier to meet all of this product needs, decided to start a company that would do just that. It was his dedication to providing exceptional service and support to water and wastewater operators everywhere that made USABlueBook what it is today. As we continue to expand, our main goal stays the same - to make sure that all of our customers “*Get the Best Treatment*!”## **Position** Remote (Onsite/hybrid when/as needed). Need to be within driving distance of Waukegan.## **Preferred Qualifications*** ## Previous customer service experience.* ## Bilingual in English and Spanish.Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions. Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base. Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs. Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested. Uses computerized system for tracking, information gathering, and/or troubleshooting. Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors. Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Understands and supports compliance issues if required for assigned customer base. Nature and Scope Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required. Education and Experience HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.**CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:****Pay Range**$19.62-$23.65 HourlyHDS provides the following benefits to all permanent full-time associates:* Medical (with Prescription drug coverage), dental, and vision plans* Health care and Dependent Care FSA (as applicable)* 401(K) with company match* Paid Holiday, Vacation, Personal Time, and Wellness Day* Paid Sick Time* Life and Accidental Death & Dismemberment Insurance* Short and Long-term Disability Insurance* Critical Illness Insurance* Accident Insurance* Whole Life insurance* Commuter Benefits* Tuition Reimbursement* Employee Assistance Program* Adoption and Surrogacy AssistanceCA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.**Our Goals for Diversity, Equity, and Inclusion**We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.**Equal Employment Opportunity**HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.locations: 10 Locationstime type: Full timeposted on: Posted 2 Days AgoAt HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices.Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done. #J-18808-Ljbffr HD Supply Canada, Inc