Trust & Safety Product Manager - Payments - Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust and Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead efforts to migrate fraud screening capabilities from legacy systems to modern, optimized platforms, ensuring seamless transitions and enhanced fraud detection
• Defines and implements strategic plans for early-stage fraud screening solutions that help clients detect and mitigate risks 
• Partners with engineering teams to design and deliver advanced fraud screening checkpoints that improve efficiency and reduce processing delays
• Collaborates with cross-functional teams to develop and execute migration roadmaps, ensuring minimal disruption and optimized fraud detection performance
• Identifies opportunities to enhance scalability, resiliency, and operational efficiency in fraud detection and payment processing platforms
• Incorporates client feedback and industry best practices to continuously refine fraud detection workflows and improve user experience
• Leverages data-driven insights to drive innovation in fraud prevention, aligning platform capabilities with client needs and emerging trends

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience with large-scale system migrations and optimizations in a payments or financial services environment
• Strong ability to collaborating with engineering teams to translate technical requirements into scalable product solutions
• Exceptional communication skills to align cross-functional teams and stakeholders on strategic priorities
• Analytical mindset with demonstrated success in leveraging data insights to improve fraud detection capabilities and user outcomes
• Proven ability to manage complex, multi-stakeholder technical projects with competing priorities

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Expertise in fraud screening technologies, including rule-based and machine learning models for risk management
• Familiarity with compliance and regulatory considerations related to fraud prevention and payment processing
• Proven ability to manage ambiguity and align technical and business priorities effectively
• Familiarity with trends in payment and fraud prevention technologies, including real-time fraud detection tools

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.