Senior Service Delivery Manager- Pharma Industry

Senior Service Delivery Manager- Pharma Industry Location NJ and PA Overview The Service Delivery Manager is responsible for managing the daily operations and consulting with the client on new opportunities to expand business processing and leverage data. We are seeking a results-driven professional with the maturity and communication skills to manage commercial data warehousing and business insights reporting. Establish, implement, and govern operational processes and procedures to consistently meet contractual commitments and performance standards. Your Role Ensure adherence to operational schedules, timelines, and delivery SLAs. Manage budgets effectively and make necessary adjustments to achieve or exceed contribution margin targets. Serve as the primary point of contact for clients on operational performance, issue escalation, and new project requests. Manage client expectations, communicate status updates, and ensure timely resolution of issues. Develop and execute a comprehensive Communication Plan, including status reporting, internal updates, and client review sessions. Lead and manage a global team responsible for data analysis, data aggregation, reporting, and operational support. Oversee day‑to‑day business and technical components of client projects to ensure quality deliverables and successful outcomes. Monitor team performance and ensure alignment with company initiatives, methodologies, and best practices. Identify opportunities to enhance operational efficiency, expand services, and drive additional value for clients. Partner with internal stakeholders to innovate and implement process improvements. Guide the adoption of modern data technologies and cloud‑ready solutions. Required Skills & Experience Proven experience managing an operations organization with measurable KPIs. Demonstrated success leading and developing global, cross‑functional teams. Strong experience managing client relationships and negotiating positive outcomes. Bachelor’s degree required; master’s degree preferred. 5–10 years of experience in the pharmaceutical consulting or services industry. Hands‑on experience with data analysis, reporting, and analytics. Experience working with pharmaceutical tools and platforms, including drug prescription (Rx) data, patient‑level data (PLD), and claims datasets (e.g., IQVIA, Symphony, Komodo). Strong business understanding of pharmaceutical commercial operations, including prescription trends, patient journeys, market access, pricing, and utilization. Experience working with specialty and commercial pharmaceutical data, including utilization, pricing, and distribution datasets. Familiarity with AWS or Azure cloud operations, including cloud‑ready data technologies and architectures. Prior experience in commercial data warehousing, business intelligence, or insights environments. Compensation The base compensation range for this role in the posted location is: $76,000 to $186,000. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Benefits Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Equal Opportunity Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Location and Employment Type Location: NJ and PA, New York, US Contract Type: Permanent #J-18808-Ljbffr JobRx, Inc.