IFT Dispatch Supervisor

: Company: CONFIRE Position: IFT Dispatch Supervisor Location: San Bernardino, CA Priority Ambulance and CONFIRE, a Joint Power Authority, formed by nine-member fire agencies in San Bernardino County, are parties to a public-private alliance model that will provide emergency and non-emergency ambulance services in portions of San Bernardino County, California. Together Priority Ambulance and CONFIRE were selected to provide emergency and non-emergency ambulance services in portions of San Bernardino County, California. Priority Ambulance will work directly with CONFIRE EMS-MOBILE HEALTH (CONFIRE EMS), a division of CONFIRE. Our mission is to provide a holistic approach to emergency medicine, including emergency medical ground ambulance transportation, 9-1-1, interfacility, and critical care transportation. Priority Ambulance is currently recruiting for an IFT Dispatch Supervisor to join the Priority Ambulance and CONFIRE EMS team. Priority Ambulance will provide competitive compensation, health insurance, pharmacy drug plan, dental insurance, disability insurance, life insurance, 401k retirement plan. Join the team as we reimagine the future of emergency medical services in San Bernardino County. General Description: Under general supervision, this position is responsible to assist with the day-to-day operations of the dispatch and call center. Must be able to provide a high level of customer service to all customers; internal and external. Follow CONFIRE's SOGs, along with the directives of management and the executive leadership team. Functions:

• Assist with monthly schedules and monitor shifts on daily basis
• Maintains accountability for personnel and enforce tardy and absentee policies
• Maintain minimum and acceptable levels of staffing for departments to include tracking and monitoring of overtime
• Complete daily staffing report for upper management
• Review of daily timecards, verify for accuracy and timely submission of payroll
• Responsible for employee photos, TIMS compliance, expiring certifications and compliance requirements for staff
• Assist with interviewing potential staff and making recommendations to HR on hiring
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned shifts.
• Keeps informed of departmental regulations, policies, and procedures.
• Ensures all calls are handled in a timely fashion and all discrepancies are reported to the appropriate department head or manager.
• Ensure communication department operates professionally
• Completion of probationary and annual reviews
• Ability to handle disciplinary actions and personnel issues
• Ensure staff is adequately trained to perform functions within department
• Other duties assigned.

Skills:

• Extensive knowledge of EMS industry
• Excellent oral and written communication skills to include:
• Speaks clearly over the telephone and radio
• Ability to use computer proficiently
• Types minimum of 30 WPM
• Able to communicate verbally with subordinates and supervisors/managers
• Ability to make fast and accurate decisions
• Ability to work in a high stress environment
• Flexible with shift/schedule assignments
• Ability to adapt, handle complex situations, and prioritize projects/assignments in a timely manner
• Ability to multi-task, observe situations analytically and objectively while relaying details accurately
• Skills in reading and interpreting maps to determine locations of facilities, units and/or crews.
• Ability to work alone and successfully work a shift without immediate assistance or supervision.

Certifications:

• EMT Certification preferred.
• CPR Certification
• FEMA ICS 100, 200, 700 & 800b Certifications
• California Driver's License
• US citizen or legal alien
• No felony convictions within the last five years
• Minimum of high school diploma (college graduate preferred)

Salary: $37.00 - $42.00 / hour