Patient Experience Coordinator

Job Description

Job Description

Benefits: 401(k) Competitive salary Opportunity for advancement Training & development

About Us Hodson & Meister Orthodontics is a family-rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain — we're a tight-knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why. The Role This is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice — phones, scheduling, check-ins, patient questions — with confidence and accuracy, without needing to be told twice. If you've managed a busy hotel front desk or a packed dining room, you already know what this environment feels like. What You'll Be Doing Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately Managing the schedule — confirmations, reminders, filling cancellations Checking patients in and making sure every person feels expected and valued Walking patients through payment options using OrthoFi clearly and confidently Keeping the front desk running end-to-end — when the Office Manager isn't in the building, you're not waiting for instructions. You're handling it. Schedule Monday: 9:30 AM – 6:00 PM Tuesday: 8:30 AM – 7:00 PM Wednesday–Friday: 8:30 AM – 5:00 PM Full-time, in-person. Reliability is non-negotiable. Must-Haves Fully bilingual — English and Spanish.

Spoken and written. This is not optional. Reliable.

Five days a week, on time, every time. Self-directed.

You learn fast, ask smart questions, and don't need hand-holding. Tech-comfortable.

We use Cloud9 Ortho and OrthoFi — easy to learn, but you have to be genuinely comfortable with software. Strong communicator.

Warm on the phone, professional in writing, clear in person. Local.

We need someone in or near North Miami Beach who can show up consistently. Strong Pluses Background in hospitality, hotel front desk, or restaurant hosting Prior dental or medical office experience Familiarity with insurance or patient financial conversations Compensation $18–$22/hour

based on experience 90-day performance review with growth potential [PTO / Benefits — add yours here] How to Apply Send your resume and a short note — not a form letter — telling us why this role fits you right now. We read everything. View email address on click.appcast.io