Customer Service Representative

The Customer Service Rep is responsible for handling inbound and/or outbound phone calls from/to patients, caregivers and providers and provide appropriate customer service and an effortless experience to the caller.  Must be able to work 100% Onsite during the 6-8 weeks of training (hours 8 am - 4:30 pm.  Once successful completion of training you will be able to work from home.  Schedules 9:30 am - 6:00 pm or 10 am - 6:30 pm.   Qualifications:

• Previous call center experience preferred.
• Previous healthcare experience desired
• Excellent interpersonal communication skills
• Excellent problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.
• Pharmacy Board Technician Registration required either before or on the first day of employment.
• Possible conversion to FTE is available.

salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

• Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers. 
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers.
• Resolve the callers’ needs.
• Provide appropriate follow-up and next steps for the caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.
• Training will be onsite from 8am-430pm for the first 6-8 weeks or until successful completion of training. Monday-Friday.
  • 5101 Jefferson Commerce Blvd. Louisville, KY 40219
• Permanent schedule once successful completion of training will be 930AM-6PM or 10am-630pm
• This is a hybrid position. If requirements are not met consistently, you will be brought back onsite.

Skills

• Customer support
• Call Center Support
• Basic Computer Skills
• Typing Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.