Operations Director

Operations Director

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Operations Director is responsible for the operational performance, financial outcomes, and leadership development across the clinic network of Rancho Family Medical Group. This role provides strategic and operational oversight for a portfolio of 14 primary care clinics supporting approximately 60 primary care providers, ensuring the delivery of high-quality, patient-centered care while achieving operational, financial, and value-based care objectives.

The Operations Director reports to the Vice President of Operations and serves as the senior operational leader for clinic performance. The role oversees Operations Managers and Office Managers and works in a highly matrixed partnership with the Chief Medical Officer, medical directors, medical management teams, and corporate departments.

This position carries P&L accountability for clinic operations, responsibility for performance improvement, and leadership of new clinic launches and operational initiatives.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Directly lead Operations Managers and oversee the performance of Office Managers and clinic staff.
• Establish operational standards and ensure consistent execution across all clinic locations.
• Maintain full operational P&L accountability for assigned clinic operations.
• Monitor financial performance including:
• Revenue and visit volumes
• Provider productivity
• Value-based performance
• Expense management
• Identify operational opportunities to improve financial performance while maintaining quality of care.
• Partner with finance leadership on budgeting, forecasting, and performance reviews.
• Own the performance management framework for clinics, including operational KPIs and scorecards.
• Monitor and improve performance metrics such as:
• Patient access
• Visit volumes
• Provider productivity
• Patient experience
• Risk adjustment performance
• Quality metrics
• Implement process improvements to enhance operational effectiveness.
• Present clinic performance updates and improvement plans to executive leadership.
• Partner closely with the Chief Medical Officer, Medical Directors, and provider leadership to support clinic performance.
• Ensure strong operational support for physicians and advanced practice providers.
• Lead initiatives that improve provider experience, clinical workflow, and productivity.
• Facilitate communication between operational teams and clinical leadership.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education required:

• Bachelor's degree in healthcare administration, Business Administration, or related field.
• Master's degree (MBA, MHA, MPH) preferred.

Minimum Experience Required:

• 7+ years of healthcare operations leadership experience.
• Multi-site clinic management experience.
• Experience managing clinic P&L performance.
• Proven ability to lead operational improvement initiatives.
• Strong leadership and team development experience.
• Experience in value-based care environments (Medicare Advantage, ACO, risk-based contracts) preferred.
• Experience managing large physician networks or MSO-supported practices preferred.

Minimum Knowledge and Skills Required:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a fast-paced environment.

Key Competencies

• Operational leadership
• Financial and analytical acumen
• Strategic execution
• Change management
• Provider engagement
• Leadership development
• Cross-functional collaboration

Success Metrics

Performance in this role will be evaluated based on:

• Clinic financial performance
• Provider productivity and engagement
• Patient access and experience
• Operational efficiency
• Quality and value-based care performance
• Leadership development within clinic management teams

Benefits at a Glance: We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Work Authorization: Must be authorized to work in the United States.