Coffee Delivery and Customer Service Representative - Dawson Taylor

Account Manager

Lusk - Boise, ID 83702

Overview

Salary Range $19.00 - $20.00 Hourly Position Type Full Time

Description

Dawson Taylor - Account Manager | Boise, ID

Join the Northwest's Best Executing Distributor

Are you looking for a career with a company that invests in your future and is committed to your growth? Start your career in the fast-growing beverage sales distribution with one of the fastest emerging brands at Hayden Beverage.

We are currently hiring an Account Manager for our Dawson Taylor team.

• Compensation: $19 - $20 per hour
• Schedule: Monday through Friday (Starting at 8:00 AM)

Pay Classification: Hourly

FLSA Designation: Non-Exempt

Number of Direct Reports: 0

General Statement of Duties

This position plays a key role in account retention by delivering exceptional customer service and ensuring timely, accurate deliveries to DTCR wholesale partners and cafs. The role operates under the direction of the Head of Operations and carries limited discretion for independent decision-making.

Essential Duties and Responsibilities

The primary responsibility of this role is to act as the Dawson Taylor representative that customers trust for reliable deliveries and prompt resolution of customer service concerns. This is accomplished by carefully verifying orders before departing DTWHQ, developing a thorough understanding of each customer's regular needs, and maintaining proactive communication with accounts during deliveries.

• Spend 90% or more of scheduled work time outside the office conducting delivery routes and sales calls.
• Build and maintain strong, long-term customer relationships by conducting weekly check-ins during deliveries to assess needs and ensure DTCR consistently meets customer expectations.
• Oversee new accounts to ensure that the Dawson Taylor program is implemented to company standards and that customer needs have been met
• Document weekly account interactions in the CRM system to maintain current records and demonstrate consistent customer engagement.
• Manage Inventory (where applicable) to ensure product standards are met and inventory controls are being followed
• Clean and wipe down brewers at customer locations during every delivery to ensure proper equipment maintenance and presentation.
• Clean air pots for customer accounts on at least a quarterly basis to maintain cleanliness and service standards.
• Ensure grocery displays are thoroughly cleaned monthly and maintained as needed to meet service standards.
• Coordinate and schedule service calls as needed by working closely with the Logistics Coordinator.
• Communicate account issues to the Head of Sales as soon as possible to protect customer relationships and support retention efforts.
• Actively monitor coffee industry trends and market activity among other roasters and cafs to remain knowledgeable and informed.
• Demonstrate a commitment to continuous learning through ongoing education, including books, videos, and industry conferences.
• Continually expand knowledge of specialty coffee and hospitality, using that expertise to inspire interest and enthusiasm for the Dawson Taylor coffee program.
• Maintain basic knowledge of coffee equipment required to support customer accounts.
• Participate in ongoing education activities with Coffee Educator; maintain knowledge on coffees and learn new about new coffees
• Perform other duties and responsibilities as necessary to ensure operations are effective
• The Company reserves the right to modify duties and responsibilities as necessary to respond to evolving industry conditions and customer needs.
• Must be able to perform essential job functions consistently, maintaining a high level of alertness and working in a safe manner.

Knowledge, Skills and Abilities

• One to three years of relevant work experience preferred
• Maintain a valid driver's license
• Demonstrate the ability to effectively multitask while maintaining a high level of attention to detail
• Demonstrate proficiency with basic office equipment, ten-key entry, and entry-level accounting terminology
• Demonstrate proficiency in Microsoft Word, Excel, and Outlook; intermediate Excel skills required, including the ability to create spreadsheets, use formulas, and work with lookup/reference functions and pivot tables
• Demonstrate the ability to effectively oversee and support a team through clear communication while exercising self-directed initiative
• Demonstrate exceptional ability to build and maintain professional relationships with internal and external clients by providing high levels of service, including clear, timely communication regarding issues, requests, problem resolution, and regular reporting
• Demonstrate the ability to work successfully as a team member through strong communication, analytical thinking, and self-directed resourcefulness
• Successfully pass a criminal background check and employment reference check
• Participate in and pass random drug testing in accordance with the Company's Drug-Free Workplace Program

Essential Physical Abilities

• Sufficient verbal and auditory communication abilities to understand verbal instructions and communicate effectively with others in person and by telephone
• Sufficient visual and cognitive acuity to comprehend written work instructions and determine appropriate actions to meet facility presentation standards
• Sufficient visual ability and manual dexterity to operate standard office equipment
• Sufficient physical mobility, flexibility, and agility to occasionally lift and carry objects weighing between 25 and 60 pounds
• Ability to stand for extended periods of time
• Ability to safely operate a motor vehicle and maintain an acceptable driving record
• Ability to drive for multiple hours at a time, with frequent stops of up to approximately 35 per day, including travel between warehouse, office, outdoor, and retail environments

Position Type/Expected Hours of Work This is a full-time, non-exempt position. Standard workdays are Monday through Friday; however, the employee must be available to work weekends, holidays, and outside regular business hours as business needs require. Work schedules may vary, and shifts may exceed eight (8) hours per day. All hours worked will be accurately recorded, and the employee will be compensated in accordance with applicable Idaho and federal wage and hour laws, including overtime pay for hours worked in excess of forty (40) in a workweek.

Travel Frequent travel within the assigned territory is required for this position. Overnight travel is minimal and expected to constitute less than ten percent (10%) of work time.

Work Environment

The Dawson Taylor family is made up of passionate, driven, and thoughtful individuals who thrive in fast-paced environments, embrace ambiguity, and setand achievemeaningful goals. We push through challenges, value accountability, and recognize performance. We are outdoor enthusiasts, creatives, friends, family members, leaders, and coffee obsessives who are deeply invested in our community. Together, we've built an exceptional reputation for coffee excellence and culture in Boise, Idaho.

Dawson Taylor is a division of Hayden Beverage Company, a hands-on work environment. Regardless of position, no job is beneath any team member and all team members are expected "to get their hands dirty" from time to time. Hayden Beverage has two core goals; 1. Best executing distributor in the Northwest of any product and 2. Make our customers more profitable. Four core values guide us to achieving those goals; 1. Professionalism, 2. Respect, 3. We Care, 4. Engagement.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Primarily work performed indoors, subject to temperature control of the building. This position occasionally works in an outdoor environment which may include exposure to varying temperatures reflective of seasonal weather and other varying conditions.
• The noise level in the work environment is usually moderate.

Diversity creates a healthier and more dynamic workplace. Hayden is committed to building a diverse team of talented individuals who bring a wide range of perspectives to our business and who feel a strong sense of inclusion and belonging from the moment they join our team.

• Individuals seeking employment at Hayden are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital