Medical Assistant (FGP) - Manhattan, Neurology

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram. Position Summary We have an exciting opportunity to join our team as a Medical Assistant (FGP) - Manhattan, Neurology. In this role, the successful candidate will be responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. The Medical Assistant is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry. Job Responsibilities Escort patients to exam rooms Clean and stock exam rooms Measure and record patient vital signs Obtain and process blood samples as per NYULH policy Support quality initiatives by following FGP guidelines for collecting and documenting information in the EMR Promote a positive patient experience Communicate effectively with providers and administrative staff, and elevate issues Answer phone calls Review and respond to in-basket messages Follow up on Rx refill requests Assist physician with patient intake and transcribe visits into EPIC Perform other duties as needed Clinical & Administrative Responsibilities Complete necessary intake, including obtaining patient vital signs and other tests within defined scope of practice as needed Follow guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth Assist with maintaining patient flow to and from exam rooms and treatment areas; escort patients and specimens throughout the facility Ensure exam rooms and treatment areas are cleaned per infection control standards after each patient Communicate the functionality and purpose of MyChart to patients during intake Ensure the appropriate translation services or equipment is in place prior to the start of visit Assist with blood/specimen collection and ensure proper handling and processing of patient specimens as per organizational policy and procedure Perform point of care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy and procedure, with documentation of competency as required Prep the appropriate patient encounter ensuring all relevant information for the visit is up-to-date, including bloodwork, radiology images, medications, and past medical history Review and import any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter Work with clinical team to ensure log books related to equipment, specimen collection and other clinical safety measures are followed per FGP standards Support best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports and link them to the associated order in Epic Maintain patient privacy as it relates to HIPAA standards Handle patient calls and document outcomes of all patient communications as needed. Refer all clinical questions/concerns to RN/Provider Assist with in-basket message management, including any necessary tasks related to patient medical advice requests as per best practices Utilize EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care Assist physicians with procedure and/or set-up according to the specialty where necessary Stock exam/treatment rooms and supply closets with medical supplies, linen and equipment; communicate replenishment needs Clean and sterilize designated equipment after use, following organizational policy and guidelines, with documentation of required competency Support FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment Review appropriate downtime procedures as it relates to patient visit Complete annual competencies such as fire safety, hazardous waste, MedSLED, HIPAA compliance, etc. Partner with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care Assist with prescription refill request by locating prescription in EMR, identify last patient visit, and task RN, LPN, or Provider to evaluate, set up and/or process for renewal Accompany physician into exam room and transcribe history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD; document accurately the physician's encounter with the patient List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician Document patient orders including laboratory tests, radiology tests, medications, etc. Perform other duties as assigned Patient Experience and Access Serve as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction as appropriate Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging Proactively anticipate patient needs, and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalate to leadership as appropriate Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, minimize delays, increase employee engagement) Partner with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles Minimum Qualifications High School Diploma or equivalent. Completion of a Medical Assistant Program from an accredited institution or, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution (such as AAMA, AMT, NCCT, NHA). Competencies: working knowledge of English in verbal, reading and writing; other languages an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient care experience. Preferred Qualifications Medical Assistant experience preferred. EKG, phlebotomy and venipuncture experience preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,692.74 - $61,692.75 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here. #J-18808-Ljbffr NYU Langone