Service Advisor

Dealership: L0418 Suburban Cadillac of Plymouth Experienced Service Advisor Wanted at Suburban Plymouth Cadillac Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban Plymouth Cadillac is the store for you! We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect. What You’ll Do: As a Service Advisor, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician. Initiate service and repair orders based on customer concerns and vehicle performance Verify warranty and service contract coverage Build accurate repair estimates including labor, parts, and deductibles Communicate service needs clearly to both customers and technicians Keep customers informed throughout the repair process—status, costs, and service timelines Administer manufacturer warranties for eligible repairs Maintain detailed and up-to-date customer records Promote current service specials and build long-term customer relationships What You Bring: Proven experience as a Service Writer or Service Advisor Background as an automotive technician is a plus Strong customer service and communication skills Ability to manage multiple priorities in a fast-paced environment Solid understanding of automotive systems and repair terminology Valid driver's license and clean driving record Why Join Us? Work with a professional and supportive service team Access ongoing training, career development, and advancement opportunities Competitive pay and benefits package Medical, Dental and Vision Plans Paid Holidays & PTO Short and d Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr L0418 Suburban Cadillac of Plymouth