Chief of Staff

Our client is the infrastructure for enterprises to build and orchestrate AI workforces. Its AI workers don't just communicate through voice and email, they make decisions, take action, and run operations autonomously across entire enterprise systems. Founded through a leading US startup accelerator and backed by a group of top-tier venture capital investors, the company powers critical operations for global enterprises worldwide.

The platform is battle-tested in the most demanding environments, where AI has real consequences. The company started in logistics, built its own voice stack, models, and orchestration layer from the ground up, and is now bringing that infrastructure to every enterprise that runs the real economy.

Chief of Staff Role

Our client is looking for a Chief of Staff to the CEO: a sharp, high-EQ operator who can triage relentlessly, communicate in the CEO's voice, and move fluidly between strategic alignment and commercial execution without losing stride. This is a senior chief of staff position, requiring 10 or more years of experience in high-ownership, cross-functional roles, ideally within a fast-scaling technology company. The role sits at the center of the company, working directly with the Co-Founder and CEO, and coordinating across the leadership team, the commercial organization, and key external stakeholders.

This will be a full-time, hybrid position, in the office aligned to when the CEO is in the office, based in San Francisco, with light travel (roughly once per month) expected to support customers.

Responsibilities

Communications, Prep & Customer Partnership

• Own end-to-end preparation for the CEO's customers including briefing materials, talking points, and follow-up
• Draft, and produce the CEO's communications and materials - from customer correspondence to internal updates and public-facing content - capturing the CEO's voice and priorities
• Serve as a credible proxy in front of customers when appropriate, including running product demonstrations and speaking knowledgeably about the platform
• Build credibility with the commercial and go-to-market organization, and take on ad hoc revenue-related work that would otherwise sit on the CEO's desk

Executive Partnership & Coordination

• Serve as the CEO's single point of coordination, consolidating requests that currently move through multiple people into one clear channel
• Filter incoming requests and gauge their importance, distinguishing what requires the CEO's attention from what does not
• Act as a genuine thought partner rather than an order taker: challenge assumptions respectfully, and know when to push and when to defer
• Protect the CEO's time and attention so they can focus on the highest-leverage decisions

Operating Rhythm & Accountability

• Design and run leadership meetings, all-hands, and quarterly planning cycles, and continuously improve the systems that keep the company aligned
• Define and track company-wide OKRs with the executive team, and use data to surface where the company is off track
• Identify where structure or process is missing across the company and build what is needed to close the gap

AI Enablement & Product Fluency

• Develop hands-on fluency with the platform, including configuring and building lightweight AI workers, to understand the product from the inside rather than from a pitch deck
• Apply that fluency to run credible customer demonstrations and to build customers' and the broader team's understanding of the platform's value
• Use AI tools proactively to increase the CEO's and their own effectiveness

Minimum Qualifications

• 10+ years of experience in a high-ownership role such as management consulting, investment banking, startup or technology operations, and/or a prior Chief of Staff position (10 to 15 years ideal)
• Experience at a technology company required; time at an early or growth-stage startup strongly preferred
• Excellent written and verbal communication skills, including the ability to draft and ghostwrite materials in the CEO's voice and to synthesize complex information for executive, customer, and investor audiences
• Demonstrated ability to operate as a credible proxy in front of customers and partners, including running product demonstrations
• Experience working in a multi-stakeholder environment, interfacing between executives, commercial or go-to-market teams, and cross-functional partners
• Genuine interest in AI products and a willingness to develop hands-on platform fluency, including building and demonstrating the product rather than discussing it only at a high level
• Strong analytical aptitude, with the ability to work with data and translate it into clear, decision-ready recommendations
• Bachelor's degree required

Preferred Skills & Attributes

• AI fluent and genuinely curious, motivated to develop hands-on fluency with the company's own platform, and to use AI tools to increase personal effectiveness
• Comfortable with ambiguity, and energized by building structure where none exists
• Low ego and high ownership mentality
• High EQ: reads rooms, manages tension, and knows how and when to challenge respectfully
• Trusted operator who earns credibility with executives, commercial teams, and individual contributors alike
• Calm in chaos, decisive under ambiguity, and comfortable prioritizing when everything feels urgent
• Casual but polished: comfortable in a fast-moving, founder-led culture while holding a high bar for craftsmanship
• Spanish fluency strongly preferred but not required
• High energy, collaborative, and fun to work with

Compensation: $200,000 - $300,000 annual base salary + bonus and equity

What are the Benefits of Joining the Team?

• Join a world-class team of engineers and builders, working directly with the company's Co-Founder and CEO
• Backed by top-tier venture capital investors, having recently closed a substantial growth-stage funding round at a strong valuation
• Ownership & Autonomy - take full ownership of high-visibility projects that help scale the organization
• Full Health Coverage - healthcare, dental, and vision coverage
• Competitive salary + equity in a high-growth startup

What to Expect from Our Selection Process:

Our selection process is designed to assess the whole candidate and find a genuine match for both sides. The process includes:

1. Initial capability screening with The Chief of Staff Association recruiting team
2. Predictive Index behavioral and cognitive assessment
3. Interviews with the CEO and members of the leadership team, including a final-round case study
4. Reference checks and offer

The company is committed to creating and maintaining a diverse and inclusive workplace where its employees can thrive and be themselves. It welcomes all persons into its community, and embraces the diversity of gender, gender identity or expression, race, colour, religious creed, national origin, ancestry, age, physical and mental disabilities, medical condition, genetic characteristic, sexual orientation, marital status, family care or medical leave status, military or veteran status, or perceived membership in any of these groups.