Senior Analyst LMS

Senior Analyst Learning Management System

The location for this position is virtual/remote.

As a Senior Analyst Learning Management System, you will partner with our business leaders to develop Hilton's most important asset, our Team Members. On the HR Technology Team, reporting to the Manager of Learning Technology, you will deliver end-to-end administration of Hilton's Learning Management System, including building and maintaining a catalog of LMS programs and offerings, and driving ongoing optimization to enhance the digital learning experience.

What you'll do during a typical day:

• Provide the functional and operational support for Hilton's Learning Management System – including configuration, end-user/admin troubleshooting, and ongoing program builds and content maintenance.
• Monitor LMS performance, registrations, completions, and participation to ensure data accuracy, compliance, and reporting integrity.
• Be the Tier 2/3 escalation point for LMS issues, partnering with IT and external vendors to resolve incidents

How you'll collaborate with others:

• Partner with Learning & Development, IT, and regional partners to translate business and learning needs into LMS solutions.
• Work with vendors to support integrations, troubleshooting, and enhancements.
• Document processes for LMS end-users and system administrators.

Deliverables you'll take ownership of:

• Configuration, maintenance, and ongoing optimization of learning content including online courses, instructor-led sessions, and blended learning programs.
• Deployment support for enterprise learning initiatives and system integrations.
• LMS reporting to support business insights, compliance, and audit requirements.

You have these minimum qualifications:

• Three (3) years of experience supporting an enterprise Learning Management System in a global or multi-region environment
• Two (2) years of experience building LMS reports and dashboards
• Two (2) years of experience troubleshooting SCORM/AICC/xAPI content
• Two (2) years of experience with LMS bulk upload tools (e.g., Cornerstone Rapid Data Import or similar)

It would be useful if you have:

• Bachelor's degree or higher
• Five plus (5+) years of experience working with Cornerstone LMS platforms
• Experience using content authoring tools such as Articulate Storyline, Articulate Rise, and Adobe Captivate
• Understanding of LMS integrations with HRIS systems, identity management (SSO), and virtual classrooms, and external learning content providers
• Experience using ServiceNow or similar ticketing systems

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $70,000 – $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.