Office Administrative and Customer Support - Inventory Clerk

Service Parts CoordinatorPosition Summary: Primarily provide support to the depot and field service groups in Tewksbury, MA by managing the Service Inventory for Pipettes and liquid handling automation equipment.Essential Job Functions and Accountabilities:Lead management for the service inventory located in Tewksbury, MAEnsuring accurate location of InventoryResponsible for Cycle Counting and report out to Finance and Service ManagementIdentifying and integrating new partsIdentifying and removing obsolete partsResponsibility for ordering all parts and supplies as required by the service teamsOrdering of parts from Thermo Fisher Scientific and other vendors, including PO creation and order follow-upHelping to identify uncommon or obsolete partsOrder service supplies from multiple vendorsManage and drive improvements in the ordering processProvide business process improvement support to service managementContinuously improve the inventory and cycle count processContinuously improve the parts / supplies ordering processSupport team process development for depot and fieldPrimary support for depot shippingCoordinate with the order entry administrator to ship customer units back from the depotDispatch requested ULS shipping boxes to our customers for the return of their pipettesAs time allows, provide additional support to the depot and field service teams as directed by the Technical Service ManagerThe above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.Minimum Requirements/Qualifications:Travel Requirements:No travel restrictionsAbility to travel 10% of the time (Primarily to and from our offsite facility in Billerica, MA)Educational Qualifications:Associate degree or 2 years work experience in an applicable fieldExperience Qualifications:Ability to operate independently, with initiative, and good business judgmentExperience in customer engagement2+ years' experience in similar roleExcellent computer skills including an very good understanding of Windows, Word, Excel and AccessAbility to learn and develop new processes within our CRM application (Salesforce.com experience a plus)Strong in oral and written communications skillsStrong organizational and time management skillsBusiness process improvement and development experienceAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.Ability lift and/or move up to 50 pounds.Additional Skills:Soft Skills:Ability to Follow-up: YesAbility to Work Independently: YesDetail oriented: YesProblem Solving Capability: YesTeam Player: YesSoftware Skills:MS Excel Intermediate: YesMS Office: YesTechnical Skills:Data Entry: YesInventory Control: Yes