Accounts Receivable Representative

Accounts Receivable Representative

GE Appliances is seeking a motivated Accounts Receivable Representative to join our dynamic Shared Services team. In this fast-paced role, you will be responsible for managing customer accounts to ensure timely payments and minimize past-due receivables. You will collaborate with customers and internal teams to resolve issues preventing payment and research unapplied cash and credits. The role requires a deep understanding of customer billing requirements and a proactive approach to resolving payment challenges. This is an excellent opportunity to grow within our Finance Organization.

Location: USA, Louisville, KY

Key Responsibilities:

• Works with customers regarding timely payment to minimize past due receivables.
• Collaborates with customers and internal teams (Sales, Distribution, Operations) to resolve payment discrepancies and issues that delay payments
• Determines next steps in the collection process when faced with a challenging situation, including but not limited to internal escalation.
• Develops and sustains cooperative relationships with internal and external customers and stakeholders through email and phone communication.
• Utilizes MS Excel for customer account research, statement creation, and account reconciliation.
• Researches unapplied cash and credits; reconciles with customer invoices or deductions.
• Understands customer billing requirements and follows process accordingly to ensure timely and accurate payments.
• Works with various departments to resolve customer disputes as well as underlying root cause issues.
• Reviews and releases orders adhering to established company policies and procedures. Engages Risk and Sales teams when orders exceed allowed limits.
• Utilizes customer or 3rd party web portals for research and resolution of past due invoices and deductions.

Required Qualifications:

• Proficiency in Microsoft Excel, including the ability to create and analyze financial reports
• Prior experience working in Accounts Receivable, Billing, Collections, or a customer service role, with a strong understanding of financial processes and customer account management
• Ability to work independently with strong organizational and problem-solving skills
• Exceptional attention to detail and time management abilities
• Strong communication and interpersonal skills
• High school diploma or equivalent
• Typically requires a minimum of 3 years experience

Hourly wages starting at $19-22/hour depending on experience and education

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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