Automotive Claims Adjuster

Required qualifications

High school diploma or GED

Direct experience handling auto physical damage claims, including repair-related claim decisions and settlements

Experience independently managing an assigned auto claims inventory from investigation through resolution

Hands-on experience investigating auto liability claims, including disputed liability and comparative negligence

Experience conducting coverage investigations and personally completing the investigative work necessary to resolve coverage questions

Demonstrated ability to review evidence, evaluate liability, document findings, and make or support claim decisions within assigned authority

Experience communicating liability and coverage decisions, including difficult or unfavorable outcomes, to policyholders and claimants

Strong claim file management skills, including prioritization, diary management, follow-up, documentation, and timely resolution

Ability to acquire and maintain all required insurance adjuster licenses within 90 days, within three attempts

Strong written and verbal communication skills, sound judgment, negotiation skills, and customer service capabilities

Ability to work a hybrid schedule in Phoenix and meet applicable workload, scheduling, and catastrophe-response requirements

Auto claims experience of at least 3 years

3+ years of experience in auto claims adjusting

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Preferred qualifications

Four or more years of recent auto claims adjusting experience involving complex liability and coverage investigations

Total loss claims experience, including vehicle valuation, settlement negotiation, and resolution

Experience preparing or communicating reservation of rights correspondence and coverage or liability denial letters

Experience handling complex coverage questions involving newly acquired vehicles, policy endorsements, mechanical failure, or storage issues