Medical Support Assistant (Advanced)

VA Careers - Medical Support Assistant

Major Duties:

• Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information and appointment cancellation information.
• Sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments.
• Verifying and updating patient demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture.
• Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts.
• Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned.
• As required, types routine correspondence, progress reports, memorandums and statistical reports using Vista, Microsoft Word and Excel.
• Maintains up to date training on VA Scheduling Requirements.
• May provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to the new employee.
• Reconciles end-of-shift/end-of-day processing and reports.
• Ordering and keeping records of supplies.
• Duties as assigned.

Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor.

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 10276F

Relocation/Recruitment Incentives: Not Available

Permanent Change of Station (PCS): Not Authorized