Operations Coordinator (Shelton, CT)

Overview Location: Must be commutable to the Shelton, CT office About Milestone: Milestone's innovative solutions have been developed for laboratories around the world performing sample preparation, with the aim of helping them, by offering an integrated solution able to render their activity easier, faster and safer. With over 50 patents and 25,000 systems globally we are a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation. About the Role The Operations Coordinator plays a critical role in Milestone’s supply chain, ensuring that customer orders, inventory, and vendor relationships are managed seamlessly from start to finish. This role manages inventory accuracy, streamlines shipping and receiving, and ensures that instruments, consumables, and parts reach customers on time and in compliance with requirements. You will also contribute to vendor management, production support, and operational reporting that informs company decisions, while serving as a critical link between Sales, Service, and Logistics teams. Success requires a detail-oriented mindset, strong organizational skills, and the ability to thrive in a fast-paced, cross-functional environment. Responsibilities Coordinate end-to-end order fulfillment for instruments, consumables, service parts, hazardous materials, and international shipments. Prepare and oversee shipping documentation (BOLs, customs forms, export paperwork) to ensure compliance and smooth delivery. Manage inbound receiving, customer returns, and warranty processes in partnership with Service, Sales, and Warehouse teams. Conduct cycle counts, reconcile inventory discrepancies, and maintain system accuracy in Fishbowl, Salesforce, and related platforms. Monitor supply levels and proactively replenish shipping materials to avoid disruptions. Place and track purchase orders for instruments, parts, and consumables, maintaining strong communication with SRL and key vendors. Coordinate the assembly and packaging of Bill of Materials (BOM) items for stocking and fulfillment. Monitor vendor performance, address procurement delays, and escalate issues to ensure timely availability of materials. Act as the operations hub for Sales, Service, and Logistics, providing timely updates on shipping status, tracking information, and parts availability. Own and maintain critical reporting deliverables, including Total Reports, Fulfillment Reports, and Inventory Reports, while ensuring accuracy and accessibility. Track and manage backorders, working proactively to expedite shipments and resolve bottlenecks. Maintain updated shipping schedules and documentation in SharePoint to provide transparency across the organization. Requirements Education & Experience: 2+ years of experience in operations, logistics, or supply chain coordination. Bachelor’s degree in Operations, Logistics, Supply Chain, or similar fields a plus. Experience with international shipments or hazardous materials handling is a plus. Computer Skills: Familiarity with inventory management and shipping software (e.g., WMS, Salesforce, UPS/FedEx platforms). Proficiency with Microsoft Office Suite (Excel, Outlook, SharePoint). Communication and Problem-Solving Skills: Clear and professional verbal and written communication skills. Professional, polished demeanor. Strong ability to maintain accuracy under deadlines and resolve challenges quickly. Collaboration & Adaptability: Team-oriented mindset with the flexibility to work across multiple departments. Self-motivated, goal-oriented, and comfortable balancing multiple priorities across teams. Eager to learn, take initiative, and contribute to company goals and KPIs. What Milestone will offer you We will cover 70% of your medical premium and 60% of any spouse/dependents We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you You can contribute to the 401k after 90 days of service We will contribute 3% of your salary after 1 year of service We will support ongoing training and development of your skills #J-18808-Ljbffr Milestone Inc.