Sr. Manager, Facilities - NYC/PHL

Senior Manager Facilities At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. The Senior Manager, Facilities leads facilities operations across multiple markets in New York & Pennsylvania ensuring restaurants receive the support they need to stay safe, functional, and guest-ready. This role manages a team of Facilities Supervisors, providing day-to-day direction, coaching, and support. The Senior Manager, Facilities works closely with cross-functional partners to coordinate repairs, guide national initiatives, and identify ways to improve how the facilities team works. This role also plays a key part in managing budgets, refining internal systems, and helping the broader team focus on what matters most to restaurant teams and guests. Success at CAVA: At CAVA, Senior Managers lead larger or more complex teams and contribute to operational and strategic outcomes. We look for leaders who elevate team performance, coach across complex environments, and partner across departments to lead through change and drive meaningful outcomes. What You'll Do: Overse e daily repair and maintenance operations across multiple regions, ensuring restaurant teams receive timely, effective support for facilities-related issues. Directly support and coach Facilities Supervisors, conducting regular check-ins and aligning team efforts with operational goals and key initiatives. Review incoming service requests and provide triage support on high-impact or complex issues, guiding ticket flow and vendor dispatch within the CMMS system. Manage proposal and invoice workflows across multiple markets, reviewing submissions for accuracy and alignment with budget expectations. Partner with Finance and FP&A to track repair and maintenance budgets, monitor spend across markets, and forecast future needs based on volume, trends, and pricing changes. Manage waste and recycling vendor relationships within the region, ensuring timely service and issue resolution for assigned restaurants. Coordinate and execute national facilities initiatives—including equipment upgrades, key infrastructure changes, and vendor transitions—working closely with cross-functional partners. Build relationships with new and existing vendors; oversee performance through regular reviews and ensure alignment with service expectations across all supported regions. Conduct regular field visits across assigned markets to assess restaurant conditions, train field teams, and follow up on capital or high-priority repairs. Deliver ongoing training to restaurant teams and internal partners on CMMS usage, preventative maintenance best practices, and facilities ownership at the store level. Participate in cross-functional meetings related to construction punch walks, warranty items, and equipment rollout feedback to ensure facilities considerations are integrated into broader planning. Lead internal improvements to the CMMS platform and dashboard tools to increase system functionality, accuracy, and alignment with on-the-ground needs. Aggregate and share data and reporting related to repair and maintenance trends, vendor performance, and capital needs to support decision-making at the department and enterprise level. The Qualifications: Education & Experience 6+ years of facilities management experience, with at least 2 years leading multi-region or multi-state operations. Proven experience managing and coaching field-based teams, including setting priorities, evaluating performance, and providing development feedback. Expertise in facilities operations across the full asset lifecycle, including repairs, replacements, vendor management, and preventative maintenance. Demonstrated ability to manage and analyze multi-market budgets, assess ROI on projects, and contribute to financial forecasting. Familiarity with CMMS platforms (e.g., ServiceChannel), including oversight of ticket flow, system customization, and user adoption. Strong project management skills, with experience driving national rollouts, vendor transitions, or systems upgrades. High comfort level operating independently in a fast-paced, field-based environment, with ability to travel up to 50% and respond to urgent needs. Excellent written and verbal communication skills, with ability to influence across levels and functions. Collaborative and strategic mindset with the ability to balance daily operations with long-term planning. Physical Requirements: Ability to maintain stationary position to be able to operate a computer and other office equipment Must be able to identify, analyze and assess details For certain positions, must be able to occasionally move or transport items up to 50 pounds Ability to communicate with others and exchange information accurately and effectively Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable Ability to work in a constant state of alertness and in a safe manner What we offer: Competitive salary, plus bonus and long-term incentives* Early Wage Access! Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community Health, Dental, Vision, Telemedicine, Pet Insurance plus more! 401k enrollment with CAVA contribution Company-paid STD, LTD, Life and AD&D coverage for salaried positions* Free CAVA food Casual work environment The opportunity to be on the ground floor of a rapidly growing brand All exempt and non-exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired. Please note that visa sponsorship is not available. The posting range is an all cash range. * Indicates qualifying eligible positions only CAVA – Joining "A culture, not a concept" As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. California applicants: Please visit our Notice at Collection and Privacy Policy to learn about our information practices in the job application and employment context. CAVA