HN421 - Full-Time Personal Assistant/House Manager - NYC

House Manager/Personal Assistant

A UHNW client is seeking an exceptional House Manager/Personal Assistant to support their family based in New York City. This role blends high-level personal support with hands-on household operations, ensuring the home and the principals' lives run seamlesslythink 5-star hotel meets precision lifestyle management. You will work closely with the principals, Chief of Staff, household staff (housekeepers, nannies), and external vendors. This is a highly trusted, detail-driven role requiring discretion, flexibility, and a proactive mindset. The PA/House Manager serves as both an operational lead at the residence and a strategic personal support partner to the principals. The position is primarily NYC-based (Gramercy Park), with regular in-person presence at the residence and occasional travel to other family properties and potential domestic/international destinations with advance notice. Must be a PA/HM who thinks on their feet, can handle a heavy workload, doesn't need hand-holding, can be autonomous while not being brash and being mindful with choices made; high emotional intelligence and full ownership of this role is needed. This role is ideal for someone who thrives in a high-touch, fast-moving environment, loves anticipating needs before they arise, and takes pride in creating calm, order, and luxury behind the scenes. The role starts mid-August or September. They are seeking a local candidate, not relocating a candidate or a candidate relocating for this role.

Working Style & Expectations Highly flexible schedule that follows the family's needs and movements Average workweek of 40+ hours, with evening, weekend, and holiday availability required for pressing matters High level of responsiveness and reliability is essential Ability to seamlessly switch between strategic planning and hands-on execution

Responsibilities

Personal & Executive Support Comprehensive calendar management, including appointments, reservations, and scheduling across multiple time zones In-depth research and planning for travel, dining, entertainment, events, services, and lifestyle needs Booking and managing domestic and international travel (commercial and private), including advance arrival, packing/unpacking, and preparing accommodations Optimizing airline miles, credit card points, and loyalty programs Event planning support (private dinners, parties, guest stays) Online purchasing, returns, and delivery coordination Proactively identifying and suggesting activities for the principals and children in NYC and while traveling Troubleshooting urgent issues via phone, text, or email, including evenings and weekends

Household & Property Management Day-to-day management of household staff (housekeepers, nannies) and coordination with vendors Setting up, maintaining, and enforcing household systems, protocols, checklists, and standards Acting as primary on-site liaison for repairs, installations, deliveries, and serviceproviders Preparing the home for daily living, guests, and eventsensuring everything is polished and running smoothly Managing household inventory, supplies, and logistics Maintaining organized household files, records, and documentation Running errands and managing family vehicles Supporting smart home systems, A/V, and general tech troubleshooting

Requirements

Required Skills & Experience 5 years of experience as a Personal Assistant, House Manager, Estate Manager, or similar role within a UHNW or HNW household Strong background in hospitality, luxury service, or private household management preferred Exceptional organization, attention to detail, and follow-through Excellent written and verbal communication skills Highly tech-savvy (MacOS, iOS, Google Workspace, smart home systems, consumer electronics) Comfort with light manual labor (lifting, moving heavy items) Naturally proactive with strong intuition and problem-solving skills Calm and effective under pressure with shifting priorities Demonstrates impeccable discretion and respect for privacy Service-oriented, energetic, and professional demeanor at all times Comfortable researching multiple options and clearly presenting recommendations

Additional Requirements Valid U.S. work authorization Driver's license Valid passport and willingness to travel Strong professional references

Salary and Benefits

Compensation & Benefits Competitive base salary (commensurate with experience) which will start at $150k+ Discretionary annual bonus (typically ~10%) Medical insurance Paid time off and sick days 401(k) with employer match