HR Support Specialist

Job Title

Key Responsibilities:

Provide frontline support to employees for W-2 access, payroll documents, and general system troubleshooting.

Guide employees on retrieving W-2 documents from ADP.

Perform password resets in ADP to restore employee account access.

Pull and distribute payslips from Workday based on employee requests.

Respond to inbound phone calls about W-2s and other payroll documents.

Maintain accurate documentation of all employee interactions and support tickets.

Escalate complex issues to HR Operations leadership as needed.

Required Skills:

Technical skills:

Proficiency in ADP for W-2 access, password resets, and troubleshooting.

Proficiency in Workday for pulling and distributing payslips.

Proficiency in Microsoft Excel including basic filtering, sorting, and data entry.

Functional skills:

Strong customer service skills for frontline employee support.

Ability to handle confidential information with discretion.

Attention to detail for accurate documentation and issue resolution.

Behavioral skills:

Strong communication skills for phone interactions and guidance.

Efficiency in a fast-paced HR operations environment.

Key Details:

Total Projected Hours: 240 Hours

Healthcare benefits yes.

Ready to go background check.

Less than 1 year experience; associate seniority; no management experience, travel, relocation assistance, commission, bonus, or overtime eligibility.

Bachelor's degree minimum.