General Manager (Sur La Table)

With over 58 stores and the largest avocational cooking program in the US Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers driving digital growth or providing vital behind-the-scenes support were all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a General Manager at Sur La Table you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

Recruit develop and retain a high-performing team to meet the business needs of both culinary and retail.

Lead coach and inspire associates to exceed performance expectations and uphold a positive team culture.

Conduct regular performance evaluations provide feedback and create development plans to support individual and team growth.

Customer Experience & Brand Representation

Represent Sur La Tables brand and culture by creating memorable educational experiences that inspire repeat visits and customer loyalty.

Maintains expertise by staying current on products actively engaging in available training and independently seeking out additional resources.

Ensure exceptional customer experience by leading a customer-focused Guest Obsessed culture.

Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

Develop and implement strategies including effective merchandising marketing and customer engagement to exceed sales and financial goals across culinary and retail operations.

Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.

Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups retail product sales individual sales volume average transaction value customer conversion rates and guest feedback through Google reviews.

Operations & Compliance

Oversee daily store operations ensuring compliance with company policies and procedures.

Maintain accurate inventory levels minimize shrink and ensure proper product merchandising.

Ensure store safety and cleanliness addressing any maintenance needs promptly.

Maintains the accuracy and integrity of associates records including but not limited to time and attendance data food safety certifications and personal information.

Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.

Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates maintained and consistently followed.

Physical Requirements

Ability to communicate verbally and work cooperatively with associates and customers.

Ability to remain standing for up to 5 hours at a time.

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

Ability to grab reach push pull bend stoop kneel and crouch to retrieve and replenish merchandise from stockroom or sales floor.

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise.

Ability to operate a computer POS system keyboards merchandise scanners and mouse to accomplish work.

Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule including nights weekends and holidays.

Regular and predictable attendance.

Qualifications & Experience

Must be 21 years of age or older at the time of employment.

3 years of retail management experience preferably in a specialty or culinary retail environment.

Current Food Manager Certification or ability to acquire certification as needed

Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.

Strong leadership skills with the ability to inspire develop and retain a high performing team.

Excellent communication problem-solving and decision-making abilities.

Passion for community engagement and providing exceptional customer experiences.

Proficiency in Microsoft Office and retail management systems preferred.

$82500 - $93031 a year

This job description represents a summary of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of the jobholder might differ from those outlined in the job description and other duties as assigned may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

TheCSCfamily of brandsprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Washington state applicants only: If you believe that this job posting does notcomply withapplicable Washington state law pleasenotify usby sending an email to emailprotected.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TheCSC family of brands is committed to providing reasonableaccommodationsfor qualified individuals with disabilities in our job application procedures. If you need assistance oran accommodationdue to a disability please contact emailprotected .

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director