Manufacturing Support

Inside Sales Support

The Support role acts as the primary communication link between the Inside Sales team, Outside Sales personnel, and the Operations and Shipping departments. This position is responsible for ensuring timely, accurate, and high-quality responses to inquiries regarding job status, location updates, and shipping information. The Inside Sales Support team member is the "runner" for answers, helping to support sales operations and enhance customer satisfaction.

When not actively supporting sales communications, this role will assist with shipping operations and progressively train in quoting and order processing functions.

Key Responsibilities

• Serve as the main point of contact between Sales, Operations, and Shipping teams
• Respond promptly to inquiries regarding job status, order updates, and shipping timelines
• Track and communicate order progress, delays, and delivery information
• Coordinate with warehouse and shipping teams to ensure accurate and timely fulfillment
• Resolve customer issues related to orders, shipments, and documentation
• Maintain accurate records in CRM and internal systems
• Provide administrative support to Inside and Outside Sales representatives
• Assist in preparing quotes, order confirmations, and documentation as part of ongoing training
• Help improve internal communication processes and response times

Requirements

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• 13 years of experience in sales support, customer service, or administrative roles
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Outlook, Word) and CRM systems
• Ability to prioritize tasks in a fast-paced environment
• Detail-oriented with strong problem-solving skills

Key Competencies

• Strong sense of urgency and responsiveness
• Team-oriented mindset
• Clear and professional communication
• Ability to manage multiple priorities
• Process-driven and detail-focused

About AdvancedPCB

AdvancedPCB, with over 40 years of experience, is a leading manufacturer of high-reliability printed circuit boards. The company features six manufacturing sites: Aurora, Colorado, our headquarters, Santa Clara, two in Southern California, Maple Grove, Minnesota, and Chandler Arizona. Currently, the company is viewed as over $100 Million; 180,000 sq. ft. of manufacturing space with over 480 employees, making APCT one of the largest privately held printed circuit board manufacturers in North America. Advanced PCB offers Medical, Dental, Vision Insurance as well as 401K.

ITAR Compliance Requirement:

This position requires access to controlled technical data and/or participation in activities subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons, as defined by ITAR (U.S. citizens, U.S. lawful permanent residents, or individuals with refugee/asylee status). Candidates who do not meet ITAR eligibility requirements will not be eligible for employment in this position.

AdvancedPCB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law (EEOC).