Enterprise Business Systems Lead - Salesforce

Enterprise Business Systems Lead - Salesforcea0MaA0000009eMP.6Enterprise Business Systems Lead - SalesforceOverviewWe are seeking an Enterprise Business Systems Lead to drive business performance, operational excellence, and digital transformation through the strategic use of Salesforce and enterprise technology. This role serves as the business owner and functional leader of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and key integrations across the enterprise.Acting as the primary bridge between business and technology, this individual will partner with cross-functional leadership to optimize processes, improve data quality, increase user adoption, and deliver scalable solutions that support growth. This is a highly visible role requiring both deep Salesforce expertise and strong business acumen, particularly within complex manufacturing environments.Key ResponsibilitiesServe as the functional leader and business owner of the Salesforce ecosystem, aligning technology with enterprise strategyPartner cross-functionally with Sales, Customer Service, Finance, Operations, Engineering, and other teams to drive process optimizationTranslate business requirements into scalable Salesforce solutions, emphasizing configuration over customizationLead the integration and optimization of Salesforce with ERP systems and other enterprise platformsOwn and manage the Salesforce roadmap, prioritizing initiatives based on business value and strategic impactCoordinate with IT and external partners to ensure successful delivery, testing, and deployment of enhancementsEstablish and enforce data governance, reporting standards, and system integrity to improve decision-makingDrive user adoption through training, enablement, and change management initiativesContinuously evaluate platform capabilities and emerging technologies to enhance performance and scalabilitySupport a connected, enterprise-wide systems environment that enables efficient, data-driven operationsQualificationsBachelor's degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)12+ years of experience in enterprise systems, business process improvement, or related disciplines10+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, Revenue Cloud/CPQ)Proven experience supporting complex, multi-site manufacturing environmentsDemonstrated success leading or supporting large-scale CRM and enterprise transformation initiativesStrong ability to engage executive stakeholders and translate business objectives into technology solutionsDeep understanding of cross-functional business processes (Sales, Service, Finance, Operations, Manufacturing)Preferred ExperienceExperience with enterprise integration tools (e.g., MuleSoft) or similar platformsExposure to ERP systems such as Epicor, SAP, Oracle, Microsoft Dynamics, IFS, or InforBackground in manufacturing, industrial, or engineer-to-order / configure-to-order environmentsSalesforce certifications (Administrator, CPQ, Revenue Cloud, Service Cloud, etc.)Strong communication, presentation, and stakeholder management skillsExcellent analytical, organizational, and problem-solving capabilitiesAbility to manage multiple priorities in a fast-paced, cross-functional environmentWork EnvironmentHybrid work model (onsite + remote flexibility)Travel required (approximately 10-50% depending on business needs)Compensation & BenefitsCompetitive base salary + performance-based incentivesComprehensive benefits package including: Medical, dental, and vision coverage401(k) with employer matchPaid time off and holidaysProfessional development and growth opportunitiesThis is a high-impact leadership role for someone who thrives at the intersection of business and technology and is passionate about driving transformation through enterprise systems.ing.US$170,000 to US$180,000 USDArchitects RoleSkills: SalesforceLevel: Senior