Internet Sales Manager

Meade Lexus of Lakeside Full‑Time | Utica, MI | Competitive Base + Performance Bonuses Meade Lexus of Lakeside is hiring an Internet Sales Manager to lead the communication process that turns internet and phone opportunities into better guest engagement, stronger appointments, resulting in increased sales volume. This hands‑on leadership role is focused on fast response, transparent communication, consistent follow‑up, personalized video, CRM quality, and appointment set, shown, and sold performance. Sales associates remain part of the sales process, but this position plays a major role in how each opportunity is handled from first inquiry through showroom visit. What You’ll Do Respond quickly and professionally to internet leads and inbound phone opportunities Manage guest communication across phone, email, text, personalized video, and CRM follow‑up Provide clear, helpful, and transparent information that moves guests toward the right next step Use personalized video messages to answer questions, introduce vehicles, build trust, and improve engagement Ensure leads are properly assigned and sales associates complete timely, appropriate follow‑up Track appointment set, shown, and sold performance by lead source, associate, and communication channel What Success Looks Like Guests receive fast, professional, and transparent communication from the first inquiry Follow‑up is consistent across phone, email, text, video, and CRM Appointment set, shown, and sold performance improves Internet and phone lead conversion improves through better communication and follow‑up quality What We’re Looking For Experience in automotive sales, internet sales, CRM management, guest communication, or dealership lead handling preferred Strong communication skills with a professional, guest‑first approach Organized and consistent, with the ability to manage multiple active conversations at once Comfortable reviewing performance data, identifying gaps, and improving process Familiarity with eLead or another automotive CRM is a plus Why Meade Lexus of Lakeside Competitive base plus performance bonuses Medical, dental, vision, 401(k), paid time off, paid holidays, and paid training Employee vehicle purchase program Professional, team‑focused environment A meaningful role tied directly to guest experience and sales performance Apply If you are organized, communication‑driven, and motivated by improving results through better guest engagement, follow‑up, and accountability, we would like to meet you. Equal Opportunity Employer. All qualified applicants receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available upon request. #J-18808-Ljbffr Lexusofsouthfield