Office Manager

Office Manager

The Office Manager is responsible for the day-to-day retail operations and management of the office, along with leading a high-quality performance from the team that reports directly to them. The Office Manager also meets the needs of our customers by providing unmatched customer service, which may involve being cross-trained in multiple positions.

Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

• Efficiently identify all of the customer's needs by building relationships and maintaining knowledge of both personal and business products.
• Answer incoming calls, whether externally or internally
• Professionally, courteously, and promptly greet and acknowledge all customers that walk into the Office
• Maintain relationships with customers brought in by Relationship Managers
• Responsible for training, scheduling, and assigning work of subordinates
• Resolve customer complaints in a professional and courteous manner
• Market and publicize new and existing products and services introduced by the bank
• May represent the Bank in various community functions with a high level of integrity and professionalism
• Responsible for daily payment decisions
• Responsible for accuracy and completion of certain audits to include: weekly, monthly, quarterly and surprise audits as needed
• Review and approve weekly time attendance reports for subordinates
• Follow policy and procedures, and support Management's decisions and goals in a positive, professional manner.
• Be familiar with, promote, and refer all other lines of business within the bank to include but not limited to: River Mortgage Services, River Cash Management, River Financial Services, and all other products offered related to merchant services, credit cards, and electronic banking.
• Must be able to perform the duties of a Customer Service Representative to include, but not limited to:
• Open and close all account types, while preparing the proper documentation
• Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes
• Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes
• Maintain confidentiality of all customer records, accounts and transactions
• Dependent upon experience, the following duties of a Relationship Manager to include, but not limited to:
• Meet and communicate with applicants to determine their needs
• Take loan applications & review creditworthiness
• Review, authorize, and recommend personal and commercial loans
• Branch Security Officer duties to include ensuring safety and security of customers, employees and branch assets *this role can be assigned to another officer within the office*
• Prepare necessary reports, perform various clerical duties and/or miscellaneous projects as assigned by Management
• Occasionally may be required to assist the teller line