AI and Copilot Team Lead @ Microsoft 365 (Freelancer via Shakers)

Overview AI and Copilot Team Lead @ Microsoft 365 (Freelancer via Shakers) — Remote (Anywhere in the world). Join to apply for the AI and Copilot Team Lead @ Microsoft 365 (Freelancer via Shakers) role at Shakers . Location: Remote (Anywhere in the world) About the role As a visionary leader in this critical role, you’ll spearhead our global, remote team, driving unparalleled service delivery, customer satisfaction, and product-led growth (PLG) in Microsoft 365 technologies. This role requires expertise in Microsoft 365 and a dynamic leadership approach in a remote, gig-based workforce. We seek extraordinary leaders in remote technical support and PLG management who can innovate and experiment. Responsibilities Lead a global, remote team of technical specialists, ensuring top-notch service and adherence to productivity and scheduling standards. Embrace the gig economy’s dynamic environment, fostering a culture of flexibility, innovation, and continuous learning. Drive product-led growth by empowering your team to harness Microsoft technologies, aligning with strategic objectives. Champion diversity and inclusion, creating an environment where every team member feels valued and empowered. Maintain a proactive approach to case management, backlog minimization, and customer satisfaction. Collaborate with Operations Leads to share insights, best practices, and drive continuous improvement across teams. Implement outcome-based performance metrics to align the team with organizational goals and customer needs. Additional expectations Strong experience in the use of AI-related tools including Copilot. Demonstrate exceptional problem-solving skills with the ability to anticipate challenges and implement proactive solutions. Change management mastery, guiding the team through technological and procedural shifts. Maintain a relentless focus on technical and service excellence, setting and exceeding industry benchmarks. Engage in strategic planning and execution, ensuring alignment with broader organizational goals and customer needs. Act as a champion for diversity and inclusion, fostering an environment where every team member feels valued and empowered to contribute. About you Extensive experience leading high-performing, remote technical support teams with deep knowledge of Microsoft 365 technologies. Outstanding leadership capabilities, with a talent for coaching and mentoring a globally dispersed team. Track record of driving customer satisfaction, operational efficiency, and team productivity. Advanced analytical skills, with experience managing PLG trackers and safeguarding data integrity. Superior communication and interpersonal skills, able to inspire and drive targets. Adaptability and flexibility to thrive in a fast-paced, 24x7 global operation. Understanding of Product Led Growth concepts. A passion for technology, especially Microsoft products, and a commitment to developing your team. What we offer Remote work from anywhere in the world with a company that values diversity, inclusion, and staff well-being. A role with challenges and rewards, where your contributions impact clients’ success and company growth. A dynamic team environment with opportunities for professional advancement and personal growth. A competitive compensation package that reflects your experience and value. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development Note: This refined description preserves the core responsibilities and qualifications while removing boilerplate and extraneous postings. It uses only allowed HTML tags and avoids table or presentational elements. #J-18808-Ljbffr