Call Center Representative

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

 

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 

• Receive inbound calls and place outbound calls 
• Identify the reason for the customer’s call, collect relevant information and provide solutions
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

 

Qualifications

• High school diploma/GED
• Must be a US Citizen and reside in the continental United States
• Previous experience as a Call Center Representative or in a similar role is preferred 
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Multi-task on multiple programs at the same time

Requirements

* Must have private, stable, reliable, high speed internet service
* Must have your own computer or laptop with at least 8 gigs of usable RAM
* No Chromebooks allowed
* Must use compatible headset
* Designated workspace free from noise and other distractions  
* You must have child care for your young children during work hours, you are not allowed to watch or care 
for them while on your shift.

Equipment Specifications
* Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
* Speakers MUST work

Shift
* Hiring for 11:30am- 8pm est
10:30am- 7pm cst
9:30am- 6pm pst

this also includes Saturday                     
10am- 6:30pm est
9am- 5:30pm cst
8am- 4:30pm pst